[WXC/VFX] VFX Datetime

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] VFX Datetime

E3xtc

773 posts

Ultimate Geek

#72848 3-Dec-2010 11:12

Hello,

I recently got VFX all setup and going (yesterday) but when ever a phone call comes through it appears the callerid stuff updates the phone and resets it back to some (incorrect) date/time.

What is the game plan with this? I saw a post back in 2008 from someone, but seeing as it was 2 years old I figured I would post a new one.

Any ideas?

Cheers
Troy

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3594 posts

Uber Geek

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WorldxChange

#412418 3-Dec-2010 11:16

Time is setup by the device settings , timezone, daylight savings etc, if this is a VFX device then it should be all set and should be no issue, if it is an Open VFX device then it may need some configuration from your end, what device do you have ?

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

E3xtc

773 posts

Ultimate Geek

#412428 3-Dec-2010 11:24

Mine is a managed device I believe, because it is now locked down after the reboots yesterday - it is a Linksys SPA 2101 (from memory)

:)

Griven

174 posts

Master Geek

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#412482 3-Dec-2010 13:17

2101 or 2102 ? Also if you log into the SPA and go to the voice tab under info what time does it list ?

Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz

E3xtc

773 posts

Ultimate Geek

#412546 3-Dec-2010 16:24

Ahh yes you are right 2102

I can't login to the device because it is all locked down due to subscribing to VFX (not open VFX)

Suppose I will just call the helpdesk :)

maverick

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WorldxChange

#412548 3-Dec-2010 16:26

You can still log into the voice status page which will tell us what we need, it is only the admin section you can not get to !

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

E3xtc

773 posts

Ultimate Geek

#412553 3-Dec-2010 16:31

ahh okay, sorry mislead by lack of knowledge. Will check up when I get home. Cheers

E3xtc

773 posts

Ultimate Geek

#413390 6-Dec-2010 12:31

Ahh well it would look as though this datetime is set on the SPA, as when I go into it, the device has January set as the date.

I spoke to the helpdesk on Sat and the guy mentioned that it was due to my modem/router not having the correct DNS settings, so updated that, rebooted it and waited, but no difference.

So I have logged a helpdesk email to see if someone can sort it out; it's not a biggy, but would be nice if we could get it sorted.
Another weird thing is that my upload speed doesn't seem to have changed at all (still sitting around 140-150kbps), when my upload is around 700kbps...would have expected being on FS/FS these numbers would have been closer together

Anyhow been a couple of days so far and no reply from helpdesk; maybe they are all puzzling over it

Equinox IT

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maverick

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WorldxChange

#413393 6-Dec-2010 12:38

You need to have DNS set as the time settings require a DNS lookup for the NTP servers, your 2102 will need to have this set, try setting your 2102 to a static IP and set the DNS to your router or you could put our DNS directly in there, this will be the reason why your time is not set on the phone or 2102 ,

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

E3xtc

773 posts

Ultimate Geek

#413466 6-Dec-2010 14:04

Okay, will give that a nudge, but will I be able to make these changes? ie the DNS updates and IP address, now that it is a VFX component (and as such locked down) and managed by Xnet?

maverick

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WorldxChange

#413470 6-Dec-2010 14:06

yes, we only manage the Voice component, the actual router config is entirely up to you and is not locked down ... never has been

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

E3xtc

773 posts

Ultimate Geek

#413473 6-Dec-2010 14:07

stunning; I will jump on tonight when I get home and see what I can break

Thanks!

maverick

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WorldxChange

#413479 6-Dec-2010 14:13

btw you will need to manage it from the 2102 LAN side unless you allowed WAN web access

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

E3xtc

773 posts

Ultimate Geek

#413542 6-Dec-2010 15:38

great stuff; LAN side it is :)

E3xtc

773 posts

Ultimate Geek

#413658 6-Dec-2010 18:36

righto DNS is set on both my modem/router and also the SPA. Rebooted the SPA. Still no difference; it still thinks it is 1st January 2003.

Already had a static on the SPA

maverick

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WorldxChange

#413660 6-Dec-2010 18:39

From the LAN side of the 2102 can you ping ntp.wxnz.net ?

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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