During the past two days I experienced three Christchurch cable outages. Below is the TCL’ response to my complaint.

‘The faults you are referring to here are most likely planned routine maintenance on our cable network as we had small outages planned during the early hours of the morning from 06/12/2010 to 12/12/2010. TelstraClear often performs maintenance on the cable network during the early hours of the morning, this is often planned in advance however there are occasions when they are not. We generally do not notify customers of these outages due to the very small number of users logged on at the time and the short amount of time the service is down for.’

I am disappointed by TCL’s attitude towards faults and their response to my complaint. In my opinion, electing not to notify planned outages simply because the number of clients active at the time and the amount of time the service is down for is small is appalling.

Could forum members please express your thoughts about this; I am eager to hear about them. Thanks.