Intermittent 'Dead Air' when making and receiving calls

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Ben

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#73745 21-Dec-2010 11:23

I'd love to hear if anyone else has encountered this issue: When I dial or receive a call, on the iPhone 4, the call connects as you'd expect, the call timer starts counting, but I can't hear or say anything.

Person on the other end has dead air too.

In some cases, if I stay on the line for 30+ seconds, I can finally hear the other caller and they can hear me.

I've logged a call with VFNZ, but they say it's unheard of (no pun intended).

Multiple locations throughout Auckland. A complete reset of the phone (including a software restore with no backup restore) didn't change the behaviour, but it went away for a bit then started happening again this morning.

BlakJak

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#419898 21-Dec-2010 11:57

Interestingly I have observed similary a couple of times talking to a mate of mine - we're both on Vodafones, my end is an iPhone 3G but his is a 'droid - not sure which version.

Had it just this morning, he was driving and I wrote it off as related to this, but it's a bit like you say, except it occurs intermittantly for a few seconds at a time during a phonecall. All voice, and background noise all dissapeared (both ways, apparently) for a few seconds, then returned.

Unsure if it's directly related but it's more info for the pot anyway.

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BlakJak

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#419899 21-Dec-2010 11:58

Oh and we're both in Auckland in case it matters.

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SteveON

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#419901 21-Dec-2010 12:02

Are the numbers ported? I used to have issues with ported numbers taking a wile to connect, or was that to ring? Humm...

Dreamy

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#419904 21-Dec-2010 12:13

Yes, I get this as well on occasion, just yesterday in fact. Manukau supa center. Partner and I were trying to find each other in a store and were talking, line went silent, then came back after about 5 seconds.

I've gotten this as well before, mostly in Manukau & area.

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BlakJak

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#419926 21-Dec-2010 13:05

SteveON: Are the numbers ported? I used to have issues with ported numbers taking a wile to connect, or was that to ring? Humm...

Neither, as far as i'm aware. Mine's definately not.

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Ben

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#419937 21-Dec-2010 13:38

Update: Vodafone on Twitter reports they are aware of an issue: http://www.twitter.com/vodafoneNZ/status/17011141469282304

"Hi Ben, we've done some testing since your first post and have discovered an intermittant deadair response.Working on a fix now. ^MB"

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BlakJak

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#419976 21-Dec-2010 14:41

Thanks Ben. Again dissapointing that it takes a public (third party) appeal to get attention to a problem like this. :(

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freitasm

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#419982 21-Dec-2010 14:58

http://www.geekzone.co.nz/fault.asp please.

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johnr

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#419984 21-Dec-2010 15:00

Ben: Update: Vodafone on Twitter reports they are aware of an issue: http://www.twitter.com/vodafoneNZ/status/17011141469282304

"Hi Ben, we've done some testing since your first post and have discovered an intermittant deadair response.Working on a fix now. ^MB"

This is only when calling 777 / 888 I am looking into the issue now have been for a while

If I read the OP this is not related to what we are looking into now

John

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#419985 21-Dec-2010 15:01

Interesting, because Ben's report is from either calling in or out... So it wouldn't be only when calling 777 or 888?

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#419986 21-Dec-2010 15:02

freitasm: Interesting, because Ben's report is from either calling in or out... So it wouldn't be only when calling 777 or 888?

Correct

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freitasm

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#419988 21-Dec-2010 15:04

Sorry, what I meant is that if Ben's report is for incoming and outgoing calls, how come you only identified the problem as being on calls to 777 and 888?

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#419990 21-Dec-2010 15:10

freitasm: Sorry, what I meant is that if Ben's report is for incoming and outgoing calls, how come you only identified the problem as being on calls to 777 and 888?

Cause they are not related (As far as I can tell so far)