Vodafone Broadband Issue

Forums › One NZ (including Farmside) › Vodafone Broadband Issue

wdoa

80 posts

Master Geek

#73861 24-Dec-2010 15:14

Hi guys, my broadband just slowed to a crawl so I checked my usage and the online usage page said I had used 5GB yesterday, which I hadn't. I rang vodafone to be told that they had an issue or bug affecting some customers, and that they would reset my usage for yesterday to zero and I would go back to normal speed. They did this in 15 minutes of me calling. Great response, and I am happy with that.

But what if I hadn't noticed or rung them? I would still have been on dial up speed!

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#421353 24-Dec-2010 15:22

We are working on the issue now

http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=73828

wdoa

80 posts

Master Geek

#421372 24-Dec-2010 16:25

Thanks John, I was glad of the quick fix, but some people might not have known they had a problem

bagpussnz

35 posts

Geek

#421422 24-Dec-2010 21:02

I had 16Gb usage apparently on the 23rd. I phoned their support today and they cancelled all the usage for that day.

NonprayingMantis

6434 posts

Uber Geek
+1 received by user: 1528

#421425 24-Dec-2010 21:16

wdoa: Thanks John, I was glad of the quick fix, but some people might not have known they had a problem

well arguably there is only a problem if the person is aware of it. If they didn't notice, then they weren't having a problem.