Hi guys, my broadband just slowed to a crawl so I checked my usage and the online usage page said I had used 5GB yesterday, which I hadn't. I rang vodafone to be told that they had an issue or bug affecting some customers, and that they would reset my usage for yesterday to zero and I would go back to normal speed. They did this in 15 minutes of me calling. Great response, and I am happy with that.

But what if I hadn't noticed or rung them? I would still have been on dial up speed!