Hello, just wondering if anyone else out there has had issues when changing plans/contracts etc.

This is both my Girlfriends and my own experience with dealing with Vodafone over the past 3 months.

My girlfriend about 3 months ago went in and changed her 'You choose' plan to a 12 month 'SIMple' plan.  Therefore not needing any of the add-ons that she had previously had plus she would get the benefit of 3months free of the Broadband 100 add-on.

Come the next bill we find out they have left half the addons active and no free Broadband 100 had been added.  She goes to store close to her work to correct situation, they say you must go to the store where you originally changed plans.  So on the weekend we head to the store they then tell us that they can't change it but need to ring the customer phone line.  We decide to call them instore and we get someone that doesn't know/understand at all what has happened.  Get off the phone all frustrated and nothing achieved.  Shop assistant turns see all this and ends up 'speaking to her manager' and then saying that she will correct it for my gf and credit back the money. Sweet

Next bill we still see they haven't added on the free 3months Broadband 100....back to the store to try and get that sorted and credit back the data charges!

Just after my gf decided to change plans I did also.  Time to look at the bill and see that they have not added in my free 3months worth of Broadband so back to the store to sort that out.  While looking at my online bill I also noticed that my address was a old one.  I asked the shop assistant while we were in store if she could change it.  I was told that it was too difficult for her to do it due to their systems and I should ring the customer service line...but hang on a minute last time I changed my address I went into a store and they did it no problems.

So I wonder how many other people have changed plans but still had add-ons from a old plan left active on their new one or have multiple dealings with them to just get things right.