can't receive MMS on a BB Storm (connected to a BES server)

Forums › One New Zealand (including Vodafone, WxC, Farmside) › can't receive MMS on a BB Storm (connected to a BES server) - always asks to go to website

lchiu7

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#75893 25-Jan-2011 13:36

A colleague has a BB Storm which is connected to a BES server. Whenever he gets a MMS all he sees in his inbox is a note from VF saying he has received a PXT message and to go to www.pxtworld.co.nz to view it. It's not a link to the picture - just a generic one.

This doesn't seem normal behaviour (or is it?)

Any ideas what could be going on here?

Thanks

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johnr

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#431014 25-Jan-2011 13:39

The end users needs to send a MMS (PXT) first

Get them to send a PXT to their own mobile number as a test

John

lchiu7

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#431064 25-Jan-2011 15:34

He tried that. Went to send a MMS and the phone said No MMS Service Record - Message cannot be sent.

There must be some BB setting on the phone that hasn't been setup properly.

Any ideas what it should be?

Thanks

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

johnr

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#431449 26-Jan-2011 15:56

Sounds like the Blackberry is missing the MMS (PXT) service book

This is sent from in the BES

lchiu7

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#431463 26-Jan-2011 16:08

I have access to the BES server. Can you tell me where I should be looking to implement this feature?

Thanks

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

johnr

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#431471 26-Jan-2011 16:30

lchiu7: I have access to the BES server. Can you tell me where I should be looking to implement this feature?

Thanks

Are you a BES admin?

What BES version?

Select the user on the BES and then select re-send service book

Check the IT policy config allows MMS as well.

A single BES can have more than 1 IT policy as well

johnr

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#431476 26-Jan-2011 16:35

Does the end users handset send PXT OK if SIM is in a non Blackberry device?

John

lchiu7

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#431491 26-Jan-2011 16:47

johnr:
lchiu7: I have access to the BES server. Can you tell me where I should be looking to implement this feature?

Thanks

Are you a BES admin?

What BES version?

Select the user on the BES and then select re-send service book

Check the IT policy config allows MMS as well.

A single BES can have more than 1 IT policy as well

Well I am not a BES admin but we don't have one so I am as good as it gets!

BES version 4.1.4.19

I resent the service book - nothing happened on the phone and when he tries to send MMS same error

I can't see anywhere in the IT Policy that enables or disables MMS. We have two policies, Blank and Default and I can't see how MMS is enabled or disabled in it.

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lchiu7

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#431493 26-Jan-2011 16:50

johnr: Does the end users handset send PXT OK if SIM is in a non Blackberry device?

John

Don't know - will check and get back to you.

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.