[TelstraClear] New TC ADSL connection speeds under 1 MB?!?

Forums › One NZ (including Farmside) › [TelstraClear] New TC ADSL connection speeds under 1 MB?!?

Spanners123

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#76256 31-Jan-2011 14:59

HI
We're based in Auckland city and have finally (after 4 weeks of being dicked around by TC) got the net connection sorted.

1st thing after setting it up, do a Speed test and end up with 0.8Mb up and 0.6 down - ping is good at 56ms

Now this is on a TC exchange and they have told me that the line test is fine.

Anyone got any ideas or pointers?

This speed is unbearable!

This was last test

Thanks
Matt

sbiddle

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#433266 31-Jan-2011 16:03

Need your ADSL stats from your modem incling sync rate and attenuation.

It might also help to provide a good description of your internal house wiring, alarms, master splitter/filters etc because statistically speaking the problem will probably be caused by poor internal house wiring.

Spanners123

11 posts

Geek

#433280 31-Jan-2011 16:21

Thanks for the reply.

Modem is a CNET CAR2-804 ADSL2/2+
We're in a reasonably new apartment - TC was our only choice as Telecom is not installing VDSL here till Sept
Nothing plugged into any jacks except the modem/router - have tried with and without filter on it (will be our main jack for phone, and also tried 2 different cables.
It 'says' the rate is ok, however speed tests and realworld useage disagrees

Modem Status

Connection Status

Connected

Us Rate (Kbps)

800

Ds Rate (Kbps)

7616

US Margin

12

DS Margin

14

Trained Modulation

GDMT

LOS Errors

0

DS Line Attenuation

7

US Line Attenuation

5

Peak Cell Rate

1886 cells per sec

CRC Rx Fast

0

CRC Tx Fast

0

CRC Rx Interleaved

0

CRC Tx Interleaved

5

Path Mode

Interleaved

I've tried to do a couple modem tests - F4 Seg, F4 end fail but F5 Seg, F5 end suceed (whatever they mean?)

Spanners123

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Geek

#433322 31-Jan-2011 17:18

What I shoulkd have added is we have just moved from Wellington on Telecom to Auckland and this is our 1st connection here. Modem was fine in Wellie - is there a chance that there is something different here thats not compatible?

Spanners123

11 posts

Geek

#433405 31-Jan-2011 21:20

Ok I've been messing with this all night.

My tracert's time out regardless of server through all steps - except they show the final jump to the server in question as expected.

There is something screwy there??

Spanners123

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Geek

#433480 1-Feb-2011 00:04

Tracepings also fail

Tracing route to google.co.nz [203.97.30.147]
over a maximum of 30 hops:
0 Laptop [192.168.0.100]
1 * * *
Computing statistics for 0 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Laptop [192.168.0.100]

Trace complete.

Someone with networking knowledge have any idea?

Spanners123

11 posts

Geek

#433734 1-Feb-2011 15:50

Update:

Spoke to a Kiwi at TCL this morning (7.50am)
He confirmed that we are NOT on a TC cab, but on a Wholesale, which is ADSL1 on some old gear that I dont remember the name of.

*sigh*

This is doing my head in....

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TelstraClear

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#433745 1-Feb-2011 16:03

Hi Spanners, email me your account number and contact phone number and I can forward your issue to someone who may help.
online.marketing@telstraclear.co.nz
thanks, Tim.

Spanners123

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#433748 1-Feb-2011 16:08

HI Tim

I spoke to you this morning (you gave me a ring)

Will send you that email soon

Thanks
Matt

TelstraClear

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#433797 1-Feb-2011 17:06

Thanks Matt - email received, as I mentioned I've brought it to the attention of a senior within TelstraClear, be in touch soon.
Tim.

Spanners123

11 posts

Geek

#434400 2-Feb-2011 17:59

Rung tech help and was told to do speedtests and traces.
I've been doing speedtests for the last 48hrs etc - cant tracert or traceping - they time out.
Sent this info to help@clear with ID as requested.
Got an email back from them saying to ring technical help and send the traceroutes
They didnt even read what was sent through - generic reply, and tell me to bloody get hold of the ones that refered me to them because they couldnt help!!

This is fcuking ridiculous - I've just spent 2hrs 40 mins on the phone for someone to tell me that it was fixed on the 19th - WTF we didnt even have a phone connected on the 19th let alone broadband which came week or so later!!
I'm at 50+ hrs on the phone now to this fcuking useless sales/provisioning/tech support setup in some 3rd world country that can do nothing other than read the 'updated ticket' off the screen, that seem to only say that I rung and spoke to someone in tech support.

This internet is damn near useless.
My Mrs plays alot of Poker online which can be done over a dialup modem, however this internet connection wont even support it.
Its a drain even trying to surf websites - forget youtube - sometimes 20 secs to find a webpage as simple and readily accessed as google

This is beyond a joke.
What does/will it take for this to get sorted?

Spanners123

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Geek

#434570 2-Feb-2011 23:30

Quick update:

On suggestion from a mate who is a techie, I have assigned googles 8.8.8.8 server addresses as they are open from external IPs - low and behold, the response is 100x better, however the speed is still shtihouse

Obviously there is an issue somewhere...