[TelstraClear] TCL: Lag spikes and constant disconnects

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Elliot01

6 posts

Wannabe Geek

# 77225 12-Feb-2011 15:11

New to this forum so hello everyone and thanks for any help in advance.

I'm a long time user of telstra clear living in Auckland and have been a happy customer until recently. Within the past month or so i have been experiencing what appears to be micro disconnects while online gaming. Now this isnt an issue for surfing / other online applications but gaming requires a stable connection otherwise the packet loss to the servers seems to cause crashing issues, its very fustrating.

I have not changed anything on my setup, with the latest updated software and even have the issue when connecting my pc to the modem and not the router. I have run a pingplotter test to clear.net.nz and the hop 218.101.61.122 (Io0.internet.ivpn.pe24.telstraclear.net) seems to be the issue where i will get a 100% packet loss randomly for a fraction of a second which casues the lag spike / disconnect but after the disconnect I am able to reconnect to the gaming servers.

Any ideas?

freitasm

BDFL - Memuneh
65002 posts

Uber Geek

Administrator

Trusted

Geekzone

Lifetime subscriber

# 438605 12-Feb-2011 15:20

Please post modem stats.

Have you done an isolation test?

When was the last time you had the wiring checked?

Are you connected via ethernet or WiFi?

Are there other PCs on your network?

Is there P2P activity while you noticed these?

Have you checked your PC for any unwanted software accessing the network?

Have you uninstalled any unnecessary software?

Are you connected to an exchange or cabinet?

Elliot01

6 posts

Wannabe Geek

# 438633 12-Feb-2011 16:47

Current ADSL line status is displayed as the below.

Line Mode

ADSL2+
Line State

Show Time

Line Power State
L0
Line Up Time
00:01:48:32

Line Coding
Trellis On
Line Up Count
5

Statistics
Downstream
Upstream

Line Rate

12380 Kbps
780 Kbps

Attainable Line Rate

15188 Kbps
780 Kbps

Noise Margin

11.9 dB
12.5 dB

Line Attenuation

12.5 dB
5.6 dB

Output Power

19.1 dBm
12.6 dBm

connected to ADSL2 cabinet: BSY/AS

1/ Not done an isolation test yet but will do this at a later date after trying other options.
2/ Wiring has been check recently and is not the issue.
3/ Connected via ethernet.
4/ There are other computers connected to the network but these do not appear to be the issue as nothing obvious has been changed on them recently to casue problems.
5/ No p2p activity.
6/ No noticable unwanted software accessing the network.
7/ Yes I recently uninstalled u-torrent / other unnecessary software.

Quinny

590 posts

Ultimate Geek

Trusted

# 438646 12-Feb-2011 17:37

What game do you play? If WOW then try Leatrix Latency Fix. Can work wonders with TCP ACK packets.

Elliot01

6 posts

Wannabe Geek

# 438652 12-Feb-2011 18:08

Its called: Eve online. Will try it anyway and post the results, cheers.

Elliot01

6 posts

Wannabe Geek

# 438732 13-Feb-2011 00:03

Leatrix latency fix help improve my game performance so thanks for the advice / the program but sadly didn't resolve the micro disconnects which leads me to believe its an isp related issue =/

Ragnor

8035 posts

Uber Geek

Trusted

# 438741 13-Feb-2011 01:21

Can you post a screen shot of the pingplotter result or copy and past the result of a tracert to the server?

Elliot01

6 posts

Wannabe Geek

# 438845 13-Feb-2011 13:53

Here is a typical result:
https://cdn.geekzone.co.nz/imagessubs/blogddcb5eb6687c1233df701002c432f69a.jpg

Morph

190 posts

Master Geek
Inactive user

# 438858 13-Feb-2011 15:01

Elliot01: Here is a typical result:
https://cdn.geekzone.co.nz/imagessubs/blogddcb5eb6687c1233df701002c432f69a.jpg

And what exactly can anyone see from that?

Elliot01

6 posts

Wannabe Geek

# 438992 13-Feb-2011 21:21

Cheers Morph, I didnt notice as I'm new to the forum upload and linked the wrong res. picture. You are an asset to the forum.

https://cdn.geekzone.co.nz/imagessubs/4fec330042e31722f1c32b15c3476a78.jpg

Morph

190 posts

Master Geek
Inactive user

# 438998 13-Feb-2011 21:37

Elliot01: Cheers Morph, I didnt notice as I'm new to the forum upload and linked the wrong res. picture. You are an asset to the forum.

https://cdn.geekzone.co.nz/imagessubs/4fec330042e31722f1c32b15c3476a78.jpg

Reading back on what i said was a bit anal, But cheers :), Just remember on adsl some things will lag it seems alright but it could be your router?... If you are now using the supplied TCL modem I would blame the results on that as I threw mine out and got myself a US Robotics modem. No problems after that.