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dwl



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# 77739 21-Feb-2011 22:29
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I have retained a Paradise dial-up account to keep my paradise.net.nz email address and I know others have done the same.  TelstraClear advised me 2 days ago that "From 6 April 2011  we will be shutting down the Paradise Dial Up internet service you use.".  This is short notice when we consider the implications of the use of email addresses.

They went on to say "To continue to receive internet services from TelstraClear you will need to transfer your phone line and calling to TelstraClear and set up a new Clearnet account before 6 April 2011".  And if you move they will retain the email address: "Plus, when you shift to Clearnet, we will automatically forward any emails sent to your @paradise.net.nz email address to your new @clear.net.nz address – so you won’t miss out on any important emails."

I sought clarification whether I had any options to retain the address without changing over my home phone line and got this reply: "To retain your Paradise email address you must bring your services over to TelstraClear. This would involve having your line rental and either a broadband or dialup plan."

This is a major issue for me.  I don't mind paying for a dial-up service without even using any phone time but moving phone service providers is a different story.  Are there others affected and what options have you managed to uncover? Is 6 weeks notice of termination of such a fundamental service reasonable?

Here's hoping for a viable option.

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  # 442155 21-Feb-2011 22:41
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to be honest, you really should have started migrating your @paradise.net.nz emails to something better when you decided to retain the dial up account. the writing was on the wall back then.

everyone on an @xtra.co.nz email address, or @someisp.co.nz email address should be doing the same.

there are plenty of options. you can get your own domain name for about $25/yr and then hook it up to google apps for free. you can pay $x per month for hosted microsoft exchange using your own domain name. there are also mail services offered by the domain name suppliers themselves.

companies come and go all the time. many ISPs have folded or merged. if you rely on a @isp email address then you're just asking for trouble.




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  # 442157 21-Feb-2011 22:42
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Are you in one the "InHome" areas? If not it seems you can get a dialup account without any other Telstraclear services.
http://www.telstraclear.co.nz/residential/homeplan/internet/dial-up/
If you are in the "Inhome" area it looks like they would force you to have other services. Maybe you could use a friend's address (Outside Chch, Wellington or Kapiti) as your billing address?
I think it is time I insisted my wife migrate from here paradise.net address to a non-ISP one. It is handy that the Paradise.net webmail interface slips under the radar when it comes to company internet filters though...despite how outdated it is.

 
 
 
 


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  # 442163 21-Feb-2011 22:55
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Why do you want to use your Paradise email account anyway when there are better free alternatives like gmail... or buy your own domain...

dwl



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  # 442164 21-Feb-2011 22:59
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Thank you for the feedback. I will admit there is some long term emotional attachment to the address and I had thought that the telco would be happy to take my money for providing a bit of email, especially as they aren't actually folding and are retaining the domain processing emails. Unfortunately changing phone providers isn't a good option and having a new address fully functional (password resets etc) is also not viable. Just another challenge to sort out.

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  # 442238 22-Feb-2011 09:22
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I have a friend on Actrix, he pays $5/month or so to retain the email address. Generally though I advice people not to use ISP email addresses, gmail is a better option, or gmail for domains.

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  # 443671 26-Feb-2011 15:45
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I am going to be shortly in a similar situation too since I will be getting subsided internet and phone though my employer.  However I had assumed that I would be able to just pay the paradise dialup cost to keep the e-mail. My wife has had her paradise e-mail address for many many years, I think she joined paradise about 3 months after it started.  So is very loathed to part with it even though we have our own domain and gmail accounts.  Perhaps this will force the hand.

It seems silly to not offer a email only option since I am sure people are happy to pay $10 or a similar amount for it.




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  # 443685 26-Feb-2011 17:38
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I would hazard a guess that it's more about consolidating fewer products onto one system, as opposed to hanging onto hundreds of legacy products each with their own individual system/platform.

So your wife got her address in early 1998?

 
 
 
 


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  # 443710 26-Feb-2011 20:12
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quickymart: I would hazard a guess that it's more about consolidating fewer products onto one system, as opposed to hanging onto hundreds of legacy products each with their own individual system/platform.

So your wife got her address in early 1998?


Yeah, it's a 3 character @paradise e-mail and I think she got it around mid 98, she talks about knowing the boys who used to work up at Vic Uni since I think that's where it all started.  So it's like pulling teeth to get her to move.  But I think this will force the hand.  She still can't beat my post into a usenet forum in 91 that I found in Google ;)

Just checked and they are running separate systems albeit on the same subnet for Clear and Paradise.  Wouldn't it make sense to merge the two domains onto the same hardware.

Again, its a low value customer base which I am sure Clear just want to kill off, but people get very emotional about their e-mail addresses (much like phone numbers).  It's a shame they don't offering a "porting" option, which is really what I believe most people would want.




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  # 443714 26-Feb-2011 20:19
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It is, but nothing in that for them (and paradise has never done mail forwarding anyway).

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  # 443717 26-Feb-2011 20:35
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quickymart: It is, but nothing in that for them (and paradise has never done mail forwarding anyway).


Well I am happy to pay $10 per month if they offered it.. But I do agree nothing really in it for them.  But if they were serious about decommissioning the paradise domain they would be actively getting all existing customers to move to Clearnet and setup mail forwarding.

The only other view you could choose to take is the Negative PR value too.  "Hey everyone, I have had enough of Telstraclear as an internet provider since they were rubbish.  So I am now changing my e-mail address to x since they won't even take money off me to let me keep it. I recommend you never use these guys since their helpdesk was so useless if you could ever get through to them..... rant rant rant complain about loosing my e-mail address bla bla bla...."  Or something to that effect.  It's a bridge my wife will have to cross sooner rather than later.




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  # 443718 26-Feb-2011 20:36
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dwl: I have retained a Paradise dial-up account to keep my paradise.net.nz email address and I know others have done the same.  TelstraClear advised me 2 days ago that "From 6 April 2011  we will be shutting down the Paradise Dial Up internet service you use.".  This is short notice when we consider the implications of the use of email addresses.

They went on to say "To continue to receive internet services from TelstraClear you will need to transfer your phone line and calling to TelstraClear and set up a new Clearnet account before 6 April 2011".  And if you move they will retain the email address: "Plus, when you shift to Clearnet, we will automatically forward any emails sent to your @paradise.net.nz email address to your new @clear.net.nz address – so you won’t miss out on any important emails."

I sought clarification whether I had any options to retain the address without changing over my home phone line and got this reply: "To retain your Paradise email address you must bring your services over to TelstraClear. This would involve having your line rental and either a broadband or dialup plan."

This is a major issue for me.  I don't mind paying for a dial-up service without even using any phone time but moving phone service providers is a different story.  Are there others affected and what options have you managed to uncover? Is 6 weeks notice of termination of such a fundamental service reasonable?

Here's hoping for a viable option.


I'm in the same boat....but saw the writing on the wall years ago and moved to GMail in 2006. 

They can kill my paradise.net.nz address.  




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  # 443744 26-Feb-2011 22:14
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BarTender: if you have an on-account Telstra Clear account (or a cable modem, I think) you can still have your Paradise address, AFAIK. I haven't worked for them for years (fortunately) but that's the most recent information I have.

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  # 446665 8-Mar-2011 14:45
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BarTender: The only other view you could choose to take is the Negative PR value too.  "Hey everyone, I have had enough of Telstraclear as an internet provider since they were rubbish. ...

I think other posts in the TelstraClear forums confirm that TCL does not do Customer Service any more! :-(

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  # 446670 8-Mar-2011 15:15
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BarTender: Yeah, it's a 3 character @paradise e-mail

A friend of mine has a one-character @paradise email address!

My dad's also with Paradise for broadband and as far as I know he hasn't been forced off his address (they tried to a while ago but subsequently relented). Obviously the situation is a little different in this case though.

dwl



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  # 447451 10-Mar-2011 23:22
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I had a call from TCL today and after confirming I didn't want to bring across my phone line they have agreed to sign me up for ClearNet dialup with forwarding of my Paradise accounts and they say they have no plans of killing the Paradise addresses. I'm not sure if this change of heart was because I lodged a complaint (which they have understandably deferred answering due to events in Christchurch) about the short notice of termination.

 

I specifically asked if this offer was available to others (noting they had made it very clear earlier that I had to move other business across or lose the Paradise email) and the caller was very polite saying that it was done on a special circumstances basis. I will stick with my Paradise addresses for now but I appreciate the other comments about non ISP solutions. I doubt I would go with Gmail as I am wary about the concept of having my email content scanned for marketing reasons.

 

In this case customer service when it finally arrived was good but I guess the sales side isn't a good reflection of tech support experience.

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