[WXC/VFX] Cannot call Voice Portal or 0800 numbers using VFX (701 status)

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Cannot call Voice Portal or 0800 numbers using VFX (701 status)

richard1088

22 posts

Geek

#78012 25-Feb-2011 17:52

Hi all

I have a very strange issue with my new VFX account.

I can call NZ mobiles, NZ landlines, and international numbers fine. I can also receive calls on the number as well.

However, when I call the VFX Voice Portal Number, 082210, I get disconnected with a SIP 701 status (which means the other party hung up, as I understand).

Also, calling any 0800 number, after a few seconds I get disconnected with the same 701 error. This is even for the VFX tech support line.

I have logged a fault, but as I am using an "unsupported" device (A Siemens Gigaset A580) I'm being told they are not going to prioritise. Not happy with that assessment, because all the other calls are find and dandy.

Anybody else shed some light here?

Cheers

Richard

[Moderator edit (MF): moved to correct forum]

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#443469 25-Feb-2011 18:07

The reason why you have been told this is because there are a vast range of SIP devices out there with different SIP stacks, the support teams are generally not SIP experts so trying to diagnose faults on unknown hardware with different configurations on equipment they may have never dealt with can be a time consuming task, this increases wait times.

In saying that can you supply the info from the invite you are sending ?

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

richard1088

22 posts

Geek

#443472 25-Feb-2011 18:12

Hi,

Thanks for the quick response.

This really doesn't seem like a SIP / config problem because I'm basically able to make calls to and from the device for all geographies except 0800 xxx and the VFX port number.

The phone is saying "701" which means the other side hung up, which makes me think it's actually a problem on VFX's end.

When you say "invite", do you mean the logfile from the device? Trying to get hold of that.

Cheers

R

maverick

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#443474 25-Feb-2011 18:16

Yep I can see the issue you are not replying to the 200 OK for the answer message, the call gets connected and we respond with a 200 OK which is not acknowledged by you so the call gets dropped

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

maverick

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#443475 25-Feb-2011 18:18

No we do not send a 701 at all, I think you device is not responding to the 200OK so it shows you the 701, my first thoughts will be your codecs, try using only G722, G711a and U and G729

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

richard1088

22 posts

Geek

#443478 25-Feb-2011 18:25

Interesting.

I just tried using "Telephone" on OS X.

Same symptoms, but here's the log (sorry it's so long)

<snipped as forgot to censor.....>

richard1088

22 posts

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#443479 25-Feb-2011 18:26

Will check the codecs.

Cheers for that!

maverick

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#443483 25-Feb-2011 18:27

Dont worry about the logs, I know who you are and can see your SIP details

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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maverick

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#443485 25-Feb-2011 18:34

I see the codec change however no change as you are still not responding to the 200 OK

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

richard1088

22 posts

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#443488 25-Feb-2011 18:37

But only for 0800 numbers, and Voice Portal, right?

Just tried a call to my cellphone, lasted 45 seconds.

maverick

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#443489 25-Feb-2011 18:39

This is your call, se the 200 OK and the times, you are supposed to acknowledge this message, since we do not see the ACK we drop the call after 6 seconds

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

richard1088

22 posts

Geek

#443490 25-Feb-2011 18:41

Got it.

Doe you see the 200 ACKS from the call I made to my cellphone at 18:36 or thereabouts?

maverick

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#443491 25-Feb-2011 18:43

Yes , see in this call to your mobile you respond with the ACK

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

richard1088

22 posts

Geek

#443492 25-Feb-2011 18:53

Ok.

So calls to 08xx numbers make my Gigaset A580, AND the "Telephone" app on OS X break the SIP protocol.

My settings are attached (for the A580)

Any ideas what is so special about the 08xx numbers?

Cheers

R

[Moderator edit (MF): added image]

richard1088

22 posts

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#443496 25-Feb-2011 19:05

I think I am ACKing the 200 messages.

Here is the log from the OSX telephone application from a call made at 6:20pm to 82210:

18:20:23.539 pjsua_core.c RX 987 bytes Response msg 200/INVITE/cseq=7074 (rdata0x112056628) from UDP 58.28.20.150:5060:SIP/2.0 200 OK
From: "Richard Turnbull" ;tag=n.wRCPHU-InqmB3X.iB7R0YA-d8xdUVM
To: ;tag=3201400a-13c4-4d673c17-bce349aa-28eb359f
Call-ID: Yj5ZZCD4FyCNGKbXxtG5n2zoRDcujSO-
CSeq: 7074 INVITE
Remote-Party-ID: "Voice Portal" ;screen=yes;party=called;privacy=off;id-type=subscriber
Accept: multipart/mixed,application/media_control+xml,application/sdp
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE
Via: SIP/2.0/UDP 192.168.2.100:55378;rport=55378;branch=z9hG4bKPjNjo5Zm6Oto5cLJPspGpWm9gi35T6g.kG;received=xxx.xxx.xxx.194
Contact:
Content-Type: application/sdp
Content-Length: 223

v=0
o=BroadWorks 1328465 1 IN IP4 58.28.20.150
s=-
t=0 0
m=audio 35704 RTP/AVP 0 96
c=IN IP4 58.28.20.150
a=rtpmap:0 PCMU/8000
a=rtpmap:96 telephone-event/8000
a=fmtp:96 0-15
a=ptime:20
a=bsoft:1 image udptl t38

--end msg--
18:20:23.539 AKSIPUserAgent Call 0 state changed to CONNECTING
18:20:23.540 strm0x10092a74 Encoder stream started
18:20:23.540 strm0x10092a74 Decoder stream started
18:20:23.540 pjsua_media.c Media updates, stream #0: PCMU (sendrecv)
18:20:23.540 conference.c Port 1 (ringback) stop transmitting to port 0 (Built-in Microphone)
18:20:23.540 conference.c Port 2 (sip:082210@pan.wxnz.net) transmitting to port 0 (Built-in Microphone)
18:20:23.540 conference.c Port 0 (Built-in Microphone) transmitting to port 2 (sip:082210@pan.wxnz.net)
18:20:23.540 AKSIPUserAgent Media for call 0 is active
18:20:23.540 pjsua_core.c TX 434 bytes Request msg ACK/cseq=7074 (tdta0x10097ec00) to UDP 58.28.20.150:5060:ACK sip:082210@pan.wxnz.net:5060;transport=udp;maddr=58.28.20.150 SIP/2.0
Via: SIP/2.0/UDP 192.168.2.100:55378;rport;branch=z9hG4bKPjC4ug-vU-rzYEof6yBNH6IxfZoulW64aD
Max-Forwards: 70
From: "Richard Turnbull" ;tag=n.wRCPHU-InqmB3X.iB7R0YA-d8xdUVM
To: ;tag=3201400a-13c4-4d673c17-bce349aa-28eb359f
Call-ID: Yj5ZZCD4FyCNGKbXxtG5n2zoRDcujSO-
CSeq: 7074 ACK
Content-Length: 0

maverick

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#443498 25-Feb-2011 19:22

There is no difference between the two 200 OK messages, for some reason you are not acknowledging it for certain numbers , possibly configs or possibly dial plans since it's effecting 082210 or 0800, if you dialed 9503000 does it connect ?, if it does then I would suggest it has to be some thing to do with the config of this device seems very strange since it affects 08xxx by the looks of it

SIP/2.0 200 OK
From: "Richard and Eileen" ;tag=103985902
To: ;tag=3201400a-13c4-4d673ea9-bced53a9-bbb63ff
Call-ID: 3078247579@192_168_2_101
CSeq: 3 INVITE
Remote-Party-ID: ;screen=yes;party=called;privacy=off;id-type=subscriber
Accept: multipart/mixed,application/media_control+xml,application/sdp
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY
Via: SIP/2.0/UDP 192.168.2.101:5060;branch=z9hG4bK18099a45173817e294bf55c7b150b4d;rport=5060;received=xxx.xxx.xxx.xxx
Contact:
Content-Type: application/sdp
Content-Length: 214

v=0
o=BroadWorks 1331331 1 IN IP4 58.28.20.150
s=-
c=IN IP4 58.28.20.150
t=0 0
m=audio 35440 RTP/AVP 8 101
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=bsoft:1 image udptl t38

SIP/2.0 200 OK
From: "Richard and Eileen" ;tag=4034404970
To: ;tag=3201400a-13c4-4d673fb8-bcf178bb-51277cc7
Call-ID: 3786356611@192_168_2_101
CSeq: 3 INVITE
Remote-Party-ID: ;screen=yes;party=called;privacy=off;id-type=subscriber
Accept: multipart/mixed,application/media_control+xml,application/sdp
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY
Via: SIP/2.0/UDP 192.168.2.101:5060;branch=z9hG4bK4b86edcf8512ff266c5a456c703f00ea;rport=5060;received=xxx.xxx.xxx.xxx
Contact:
Content-Type: application/sdp
Content-Length: 214

v=0
o=BroadWorks 1332492 1 IN IP4 58.28.20.150
s=-
c=IN IP4 58.28.20.150
t=0 0
m=audio 35978 RTP/AVP 8 101
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=bsoft:1 image udptl t38

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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