Reuse replacement sim

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tardtasticx

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#78601 4-Mar-2011 22:26

Ages ago I broke my Vodafone sim (a purple one), so I got a replacement sim (green). I've moved to Orcon since then and the green sim is sitting on my desk. I want to move back to vodafone because they have OK-ish data plans, and i can keep my text 2K. Can I put my old number back on the green sim or will I have to buy a new sim? If I have to buy a new sim I'm just not going to bother. Surely this would be possible though right? Because the phone number is exactly the same, and going back to exactly the same sim card.

Thanks in advance - Sam

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#445917 6-Mar-2011 09:04

Hi it will depend on whether the sim is still active,you may have lost the phone number,can you pm me the old sim number and I can take a look for you, I'm a VF staff member.

tardtasticx

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#445939 6-Mar-2011 10:24

I dont think the sim is active. The number that was on it, has been ported out of vodafones network to Orcon's. Now I want to put it back.

vccmzf

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#445971 6-Mar-2011 12:34

As I understand it you need to buy a new sim and port the number back on to that,but I,ll check that out tomorrow and get back to you.

tardtasticx

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#446093 6-Mar-2011 19:52

I went to the Vodafone store when I was at Sylvia Park mall today. Cost me $50 bux to port my number over. ($30 for a new sim card and a $20 topup which was required I was told)

He said it would go through by tonight but nothings happened yet. Better be done tomorrow.

johnr

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#446096 6-Mar-2011 20:14

vccmzf: As I understand it you need to buy a new sim and port the number back on to that,but I,ll check that out tomorrow and get back to you.

Yes they need to purchase a new Prepay SIM pack if they want to port back to Vodafone Prepay

This INFO is on the Vodafone NZ site

http://www.vodafone.co.nz/porting/switch-to-prepay.jsp

John

tardtasticx

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#446097 6-Mar-2011 20:16

When it says business hours, is that 9-5 mon-fri or vodafones business hours?

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johnr

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#446099 6-Mar-2011 20:17

tardtasticx: When it says business hours, is that 9-5 mon-fri or vodafones business hours?

That is business hours

tardtasticx

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#446100 6-Mar-2011 20:18

johnr:
tardtasticx: When it says business hours, is that 9-5 mon-fri or vodafones business hours?

That is business hours

... Can you provide a more specific answer?

cisconz

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#446165 7-Mar-2011 07:50

tardtasticx:
johnr:
tardtasticx: When it says business hours, is that 9-5 mon-fri or vodafones business hours?

That is business hours

... Can you provide a more specific answer?

Buisness hours are always 9-5 Monday to Friday in NZ.
All the providers need to be aware of a number port, the teams that deal with that work Mon - Fri 9-5

Hmmmm

tardtasticx

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#446363 7-Mar-2011 16:51

My number still hasnt ported. The request was put through yesterday (sunday) at just after mid-day. Its now nearly 5pm on Monday, and my number is still with Orcon

johnr

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#446364 7-Mar-2011 16:54

tardtasticx: My number still hasnt ported. The request was put through yesterday (sunday) at just after mid-day. Its now nearly 5pm on Monday, and my number is still with Orcon

So call the support team and find out why

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tardtasticx

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#446371 7-Mar-2011 17:35

Saw online its free to call, called vodafone support. The CSR I spoke to told me that it takes 1-5 Business DAYS to go through, where as Phil Coleman (Store manager) at Sylvia Park malls Vodafone store told me it was 1-4 Business Hours. So who's right and who's wrong?

Regs

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#446372 7-Mar-2011 17:46

If you requested in store, on paper, then you need to factor in whether or not the store person actually submitted a request...

read johnrs' link - the details are there for *online* port requests as follows:

The port takes approximately three business hours from the time you submit your request online

During the port there will be a 30 minute period where you may not be able to make or receive calls, this is when the port is taking place. We'll send you a TXT once your port is complete

You can submit a port request at any time online, but transfers are only processed during working hours of 8am to 5pm Monday to Friday, and take approximately three hours to process.

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tardtasticx

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#446385 7-Mar-2011 18:28

Yeh it was written on paper first, then I sat there while the Manager was explaining to another CSR how to do a port online and bypass the SIM activation etc... then asked me to sign a form and I left.

snnet

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#446410 7-Mar-2011 19:19

:/
I've yet to find one person who had a smooth as-promised number port.. And that's for all telco's.. was your original port faster?

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