This is just a heads up for anyone switching home phone/broadband to VF.

I did the online sign-up, had a few emails over the past 4-5 days telling me tolls had been switched etc. Nothing about broadband switch over date (from Telecom).

Today around lunchtime broadband stopped working. I figured it must be something to do with VF taking over the account although I had heard nothing and under 'my vodafone' it still shows as being processed.

Anyway, I managed to figure out what the VF modem settings were and got things going again, sure enough my broadband is now via VF.

The main issue here is that a lot of customers probably wouldn't be able to figure out that a) the switch has been done and b) how to input the VF settings into modem.

I still haven't had any official notification telling me they have changed my connection.

The worst thing is I signed up for 12 months so I get the free wireless modem, this has not arrived. If I or anyone else were relying on this to turn up i would be without any internet access at all. No idea when this is going to arrive either, just says "processing" in my vodafone.

How hard would it be to make sure the hardware arrives BEFORE they switch over the broadband account??