[TelstraClear] Slow Telstraclear Internet Connection

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Ferretbyte

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#79441 17-Mar-2011 15:51

Hello We Have A Dynalink RTA1025WV6 Modem ADSL2+ Modem-Router And Telstraclear Subscription For A 20GB Plan
At The Moment We Are Experiencing Extremely Slow Speeds
Very Slow Connection

Here Is The Speed
Slowest Speed
We Complained 6 Times Getting 2 New Modems Still Same Speed
New Plan Still Same Its Really Irritating On How Slow It Is

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#449282 17-Mar-2011 16:08

What are your line stats?

freitasm

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#449284 17-Mar-2011 16:14

Have you tested with no other devices on the line (phone, fax, alarms, Sky TV box, etc)?
Do you know if you are connected to the exchange or to a cabinet?
Is the modem/router running the latest firmware?
Are you connecting your computer via ethernet or wireless?

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cyril7

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#449289 17-Mar-2011 16:30

And are you on a ULL or wholesale connection.

Cyril

Ferretbyte

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#449348 17-Mar-2011 20:25

cyril7LI'm Not Really Sure If Its A ULL Or Wholesale Connection?

Freitasm:I'm Sure We Are Connected Via Cabinet?
And Whenever I Go On The PS3 And Play A Game(COD Black Ops)For Example
Whenever People Go On The Main Computer It Lags And I Mean Alot!
I Dont Think It Has Software(No USB)
Ethernet(Wireless To 1 PC And 1 PS3)

Behodar:Im Not Sure What Those Are =|

We Contacted Then Like 6 Times Recommending Other Things Still Same Results
We Are Planning To Change To Telecom
But Telstraclear Is Like A Python
Its Gripped Us Into A 12 Month Plan
And We Want To Send It Back(The Modem) But
We Are Not Sure If We Will Be Able To Change Without Paying Those Pesky Bills For
Changing Early Within Their 12 Month Contract
We Are Moving House Tomorrow(Not Fully Just Some Stuff Loaded To The New House
The Telstraclear Team Have Made A Appointment To Put Up Our Internet
And I Think They Are Trying To Keep Us With Them
Moving On...
From Friends And Ect...
They Say Telecom Is Extremely Fast I Have Even Witnessed The Speed
Its Extremely Fast
I Could Be Waiting A Hour For Something That
Telecom Does In A Instant Of Like 20 Mins Max
Im Shocked At How Telstraclear Treats Their Customers
I Think We Should Be Able To Change Without Paying!
Not Paying OUTRAGEOUS Prices To Change From
A Bad Connection :( To A Good Connection :)
Anyway If You Want To Know Stuff Like Line Info And ULL Stuff Tell Me How To Do It
Cos Im Not Very Good With This :|

cyril7

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#449351 17-Mar-2011 20:32

Hi, your connection speeds may well be totally different tomorrow, when you move, your house wiring may have a big impact, but without seeing your line stats you will never know.

Just log into your router, then go to ADSL status.

Cyril

Ferretbyte

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#449352 17-Mar-2011 20:41

Is This The Line Stats?

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cyril7

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#449353 17-Mar-2011 20:44

Hi, yes some of them, but enough to kind of establish its not a DSL issue, unless there is some issue causing packet loss.

Cyril

Ferretbyte

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#449354 17-Mar-2011 20:48

Do You Need These?

cyril7

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#449356 17-Mar-2011 20:49

No, attenuation, and and error counts

Cyril

Ferretbyte

13 posts

Geek

#449357 17-Mar-2011 20:51

So Its Nothing To Do With My Modem?
Or Is It Or Is It That Telstraclear Isnt Giving What We Deserve

cyril7

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#449467 18-Mar-2011 08:43

As you can see your modem is connecting at around 7Mb/s, although your limited uplink speed (160kb/s) will mean typically you could only achieve around 5Mb/s.

Regardless all the above speeds are miles from the 0.27Mb/s you are getting, so this makes one assume that its upstream from your modem connection. This however does assume the modem is not experiencing issues that cause packet loss, but without error rates or attenuation and noise margin figures its hard to understand that.

Cyril

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TelstraClear

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#449483 18-Mar-2011 09:33

Please contact Faults & Technical Assistance:

0508 888 800

Hours: 7am to 11pm - Monday to Friday
7.30am to 11pm - Saturday, Sunday & Public Holidays

They'll be able to give you a diagnosis.

Thanks.

Ferretbyte

13 posts

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#449899 19-Mar-2011 16:37

Im Testing The Connection At Our New House If I Still Have Bad Speeds Then I Will Complain Yet Another time

Ferretbyte

13 posts

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#449900 19-Mar-2011 16:41

WOOHOO FASTER DOWNLOAD SPEED
Its At Our New House
Woot!
And This Is Wifi Because The Telephone Port Is Too Far From Modem In Kitchen So Connected To PS3
=)
=)
Must've Been The Lame Wiring At Our Old House
The Cords Were Hanging Out Of The Walls And ECT

cyril7

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#449902 19-Mar-2011 16:46

Hi, good its much better, naturally this new houses wiring may also be limiting speeds, its possibly on DSL in NZ to get speeds as high as 17-18Mb/s, this is dependant on how far you are from the DSLAM, the street wiring conditions which is typically accepted to be good and your house wiring, which is unknown.

Once again if you post the line attenation figures some more can be understood.

Also if you put your address into the following link you can get an idea of what you could expect.

www.telecomwholesale.co.nz/maps

Cyril

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