Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


StarBlazer

961 posts

Ultimate Geek

Trusted

#79877 23-Mar-2011 20:42
Send private message

Increasingly, I've been receiving this error message when sending an email to a specific person.  It's to my sister in law so no big issue to me, although the wife is making it my problem.

More of the message below - some changes for privacy;

Your message cannot be delivered to the following recipients:

  Recipient address: <removed>@<removed>.karoo.co.uk
  Reason: Rejection greeting returned by server.
  Diagnostic code: smtp;550 Too many invalid recipients
  Remote system: dns;mx.vip.karoo.kcom.com


Firstly, is this response coming from TelstraClear or from Karoo (the recipients ISP)?  Obviously I would like to know whether I have to sort this out or she does.

Secondly, what does it actually mean?  I've Googled the error and the reasons vary from too much spam (which I don't send and no I don't have trojans or viruses) to incorectly configured accounts.  I don't get this specific message for anyone else (recently got rejected because a friend's mailbox was full) and as far as I can tell nobody is having any problems sending email to me.

What are your thoughts.




Procrastination eventually pays off.


Create new topic
Regs
4062 posts

Uber Geek

Trusted
Snowflake

  #451237 23-Mar-2011 21:18
Send private message

i'm going to lay a guess and say that the sending mail server (telstraclear) has been blocked for attempting to send too many emails to the receiving mail server (karoo). perhaps a few other telstraclear users have had their pc's compromised and their email clients are being used to spam out email to random addresses.

how to fix? if this is the case, then there may not be a lot you can do except perhaps try and get the receiving server to whitelist your senders address. if the connection is being dropped before your mail server even sends the , then it may not be possible to fix if the receiving server wont whitelist your whole isp..

i'd be inclined to flick an mail to the receiving servers admin/helpdesk and see if they can try help you sort it. or switch to sending from a @gmail or @hotmail address - they're less likely to block all of hotmail or gmail.




Ragnor
8035 posts

Uber Geek

Trusted

  #451292 24-Mar-2011 02:18
Send private message

Most ISP's treat email as a poorly run after thought these days. Sign up for a gmail account and never look back.

 
 
 
 


StarBlazer

961 posts

Ultimate Geek

Trusted

  #451304 24-Mar-2011 08:13
Send private message

Regs: i'm going to lay a guess and say that the sending mail server (telstraclear) has been blocked for attempting to send too many emails to the receiving mail server (karoo). perhaps a few other telstraclear users have had their pc's compromised and their email clients are being used to spam out email to random addresses.

how to fix? if this is the case, then there may not be a lot you can do except perhaps try and get the receiving server to whitelist your senders address. if the connection is being dropped before your mail server even sends the , then it may not be possible to fix if the receiving server wont whitelist your whole isp..

i'd be inclined to flick an mail to the receiving servers admin/helpdesk and see if they can try help you sort it. or switch to sending from a @gmail or @hotmail address - they're less likely to block all of hotmail or gmail.


I'll try emailing the ISP and get my sister in law to do the same.  The thing is it's not every email.  It used to be once in a while but now it's around 1 in 10 that gets blocked.

Ragnor: Most ISP's treat email as a poorly run after thought these days. Sign up for a gmail account and never look back.


Switiching her email account may be more trouble than it's worth!  This lady can't plug in a USB anything without her neighbours help - at first she tried to shove it in the network slot :)  But I guess if it becomes more common I may have to consider that as an option.

thanks




Procrastination eventually pays off.


xpd

xpd
Im a pirate
10808 posts

Uber Geek

Retired Mod
Trusted
Lifetime subscriber

  #451309 24-Mar-2011 08:28
Send private message

Telstra get blacklisted a lot by other email servers, as others have mentioned, try Gmail etc.

You'll find the ISP wont remove it because theyll be using a 3rd party RBL and will wait until that list has it removed and updated them.

Its frustrating, we used to use Telstra at work and one of the main reasons we moved was due to their being blacklisted all the time.




XPD^ / DemiseNZ

 

Blog         Free Games        Twitter      My TradeMe Goodies

 

Pirating in Sea Of Thieves

 

Coming Soon - BBS door games - all the classics!

 

 


freitasm
BDFL - Memuneh
68899 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #451316 24-Mar-2011 08:34
Send private message

If it is so important and part of the business requirements why don't people pay for a third party SMTP service with proper SLA and all? There are plenty of services around.




 

 

These links are referral codes

 

Geekzone broadband switch | Eletcricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Coinbase | TheMarket | My technology disclosure


freitasm
BDFL - Memuneh
68899 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #451317 24-Mar-2011 08:36
Send private message

StarBlazer:
Regs: i'm going to lay a guess and say that the sending mail server (telstraclear) has been blocked for attempting to send too many emails to the receiving mail server (karoo). perhaps a few other telstraclear users have had their pc's compromised and their email clients are being used to spam out email to random addresses.

how to fix? if this is the case, then there may not be a lot you can do except perhaps try and get the receiving server to whitelist your senders address. if the connection is being dropped before your mail server even sends the , then it may not be possible to fix if the receiving server wont whitelist your whole isp..

i'd be inclined to flick an mail to the receiving servers admin/helpdesk and see if they can try help you sort it. or switch to sending from a @gmail or @hotmail address - they're less likely to block all of hotmail or gmail.


I'll try emailing the ISP and get my sister in law to do the same.? The thing is it's not every email.? It used to be once in a while but now it's around 1 in 10 that gets blocked.

Ragnor: Most ISP's treat email as a poorly run after thought these days. Sign up for a gmail account and never look back.


Switiching her email account may be more trouble than it's worth!? This lady can't plug in a USB anything without her neighbours help - at first she tried to shove it in the network slot :)? But I guess if it becomes more common I may have to consider that as an option.

thanks


He suggested YOU change email providers, not her.




 

 

These links are referral codes

 

Geekzone broadband switch | Eletcricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Coinbase | TheMarket | My technology disclosure


xpd

xpd
Im a pirate
10808 posts

Uber Geek

Retired Mod
Trusted
Lifetime subscriber

  #451339 24-Mar-2011 09:46
Send private message

freitasm: If it is so important and part of the business requirements why don't people pay for a third party SMTP service with proper SLA and all? There are plenty of services around.


Fair call. It wasnt the only reason we switched tho. Havent had any probs since going to Orcon though :)





XPD^ / DemiseNZ

 

Blog         Free Games        Twitter      My TradeMe Goodies

 

Pirating in Sea Of Thieves

 

Coming Soon - BBS door games - all the classics!

 

 


 
 
 
 


Regs
4062 posts

Uber Geek

Trusted
Snowflake

  #451354 24-Mar-2011 10:22
Send private message

Ragnor: Most ISP's treat email as a poorly run after thought these days. Sign up for a gmail account and never look back.


and never look back at any email history if you were one of the hundreds of thousands of customers who lost their inboxes in googles recent storage disaster....




Ragnor
8035 posts

Uber Geek

Trusted

  #451505 24-Mar-2011 16:06
Send private message

Regs:
Ragnor: Most ISP's treat email as a poorly run after thought these days. Sign up for a gmail account and never look back.


and never look back at any email history if you were one of the hundreds of thousands of customers who lost their inboxes in googles recent storage disaster....


0.02 of gmail users were affected and email was restored from tape backups within 5 days.

I can't see NZ ISP's matching that kind of response to an issue, in fact many incidents show much worse response time and non recovery of data (see Orcon last year).

You can also use disconnected or offline imap to retain a local copy of your email, or various backup tools to backup your email if needed.



Regs
4062 posts

Uber Geek

Trusted
Snowflake

  #451553 24-Mar-2011 18:40
Send private message

Ragnor:
Regs:
Ragnor: Most ISP's treat email as a poorly run after thought these days. Sign up for a gmail account and never look back.


and never look back at any email history if you were one of the hundreds of thousands of customers who lost their inboxes in googles recent storage disaster....


0.02 of gmail users were affected and email was restored from tape backups within 5 days.


they were lucky they caught the storage bug before it replicated to all their data centres.  imagine if they had to recover 50% of their users mailboxes.... also gmail has no SLA - they dont even *have* to backup and restore your email.  they could have just told those 200K users, "hard luck"!

bit off topic anyway




tigercorp
644 posts

Ultimate Geek


  #451561 24-Mar-2011 19:19
Send private message

StarBlazer: It's to my sister in law so no big issue to me, although the wife is making it my problem.


Genuine LOL! Hahahahaha...

Ragnor
8035 posts

Uber Geek

Trusted

  #451652 25-Mar-2011 01:56
Send private message

Regs: 

they were lucky they caught the storage bug before it replicated to all their data centres.  imagine if they had to recover 50% of their users mailboxes.... also gmail has no SLA - they dont even *have* to backup and restore your email.  they could have just told those 200K users, "hard luck"!

bit off topic anyway


Q: Do you believe residential NZ ISP email services that come free with broadband plans (which don't have a SLA either) are better run. maintained, staffed and have higher reliability and resources than gmail?

 

timmmay
16546 posts

Uber Geek

Trusted
Subscriber

  #451687 25-Mar-2011 09:18
Send private message

I've had fewer email problems since I switched to using AUTHSmtp.com to deliver my email (SMTP, not POP/IMAP).

Regs
4062 posts

Uber Geek

Trusted
Snowflake

  #451809 25-Mar-2011 15:16
Send private message

Ragnor:
Regs: 

they were lucky they caught the storage bug before it replicated to all their data centres.  imagine if they had to recover 50% of their users mailboxes.... also gmail has no SLA - they dont even *have* to backup and restore your email.  they could have just told those 200K users, "hard luck"!

bit off topic anyway


Q: Do you believe residential NZ ISP email services that come free with broadband plans (which don't have a SLA either) are better run. maintained, staffed and have higher reliability and resources than gmail?

 


No.  In fact, no-one should ever use a me@isp email address.  There is little need any more and it limits your flexibility.  me@gmail or me@hotmail are OK, but me@mydomain is better.




Create new topic





News »

Vodafone enables 5G roaming - for when international travel comes
Posted 30-Oct-2020 15:03


Spark awards funding to Kiwi businesses in 5G funding initiative
Posted 30-Oct-2020 14:58


Huawei launches IdeaHub Pro in New Zealand
Posted 27-Oct-2020 16:41


Southland-based IT specialist providing virtual services worldwide
Posted 27-Oct-2020 15:55


NASA discovers water on sunlit surface of Moon
Posted 27-Oct-2020 08:30


Huawei introduces new features to Petal Search, Maps and Docs
Posted 26-Oct-2020 18:05


Nokia selected by NASA to build first ever cellular network on the Moon
Posted 21-Oct-2020 08:34


Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS16211+
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.