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3207 posts

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# 80860 5-Apr-2011 11:33
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Some background:
I had an iPhone 3GS on contract which wasn't due to expire until September this year.
I saw the free iPhone 4 promo and thought I'd ask if I was able to get that promo without an early resign fee.
Vodafone said yes so I signed up.
Everything was great until my account rollover date when my account went over the set credit limit of $300 and my phone and one other that is on the same account stopped working.
We were able to receive calls or texts but could do nothing like make a call, text, use data etc.

I contacted vodafone and found that they had intact charged the $150 early resign fee and they were not able to do anything about it until they had spoken to the store where I got the new phone from.
So I wa unable to use my phone which is a business phone.

Now my question is why was I unable to use my phone when my plan includes free minutes, texts and data and this had been applied to my account?
Surely I should be able to use them since I have been billed for them and they dont incur extra charges on my account?
I can understand not being able to call voicemail or something that would add more onto my account, that was over the credit limit, but to not be able to use the free stuff doesn't seem right.

/rant

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15422 posts

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  # 455455 5-Apr-2011 11:35
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That sounds like a double fail from Vodafone, for first charging the fee, then not letting you use credit you've already paid for.

72 posts

Master Geek


  # 455677 5-Apr-2011 21:32
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I think you'd better just pay some funds to your account rather than waiting. Otherwise, all those free txts, minutes expire at sometime and you won't be able to use them.

If the store said they could waive the early termination fee, I guess you would be credited after this is confirmed. Well, sometimes I think it is better to put that in writting, which I hope the ending is not like "Sorry we made a mistake but you wouldn't be elgible for new phone with no early termination fee"

Good luck sir!

 
 
 
 




3207 posts

Uber Geek

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  # 455814 6-Apr-2011 09:41
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It's all sorted now, the $150 was removed from the account and the phones started working again about 4 hours later.
I was just curious as to why I can't use the included minutes or data, that have been billed, even though the credit limit has been reached.

148 posts

Master Geek


  # 458969 14-Apr-2011 21:51

This will be due to the fact that it is only after a call is made that it is processed and any applicable bundles are applied. They can't check (with on-account) what your number of mins/texts/MBs remaining are before you make a call, so when a bar is put on, it bars/redirects everything.

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