Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




BDFL - Memuneh
64956 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

# 81054 7-Apr-2011 14:45
Send private message

Folks... I've managed to get some time to meet Dr Allan Freeth, TelstraClear CEO later this month. While I obviously have my own questions I am happy to relay some questions you post here.

I will select the best ones, most interesting or relevant.





View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4
15389 posts

Uber Geek

Trusted
Subscriber

  # 456410 7-Apr-2011 14:48
Send private message

Have him call the regular customer service line during the interview to change something on his account.

6359 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 456455 7-Apr-2011 16:21
Send private message

timmmay: Have him call the regular customer service line during the interview to change something on his account.


+1

When will TelstraClear move their call centre back to New Zealand?

 
 
 
 


15389 posts

Uber Geek

Trusted
Subscriber

  # 456458 7-Apr-2011 16:23
Send private message

To be fair, simple requests like "please change me to the 50G package from the 80G" package are handled well, once you get through. Anything more complex can be problematic.

But let's not get started on that topic again.

34 posts

Geek


  # 456473 7-Apr-2011 16:46
Send private message

Why are Telstra Clear mobile phones so expensive and such a small range for home users - they currently have 2 for home users and 13 for business users.

4431 posts

Uber Geek
Inactive user


  # 456480 7-Apr-2011 17:04
Send private message

+1 on their call centre coming back.
When are we going to get more than one data plan for mobiles?

27 posts

Geek


  # 456620 8-Apr-2011 07:30
Send private message

timmmay: To be fair, simple requests like "please change me to the 50G package from the 80G" package are handled well, once you get through.


I have to disagree. I tried that when we got our usage limit doubled. The person I spoke to was appalling and had no idea what would happen with billing. They also double charged us and told me they would call back within 24 hrs when it was sorted. No reply ever. Had to ring them again to get it sorted. But lets not go into that again:-)

758 posts

Ultimate Geek


  # 456627 8-Apr-2011 08:15
Send private message

When will the cable network get bigger or to other city's?




               The Biggest and the Best.

 
 
 
 


1332 posts

Uber Geek
Inactive user


  # 456630 8-Apr-2011 08:29
Send private message

What do TelstraClear plan to do when VDSL is released for retail? Their basic cable plans (not inc. WarpSpeed) already have a lower download speed (upload is much better, however) than the widely available ADSL2+ plans (15Mbit/s vs. 24Mbit/s). Will the base plans increase download and upload speed to compete directly with VDSL? I would expect at least a 30Mbit/s down and 10Mbit/s upload to compete with VDSL. I would imagine a large portion of your cable customer base would be in the VDSL zone which is why I ask.



BDFL - Memuneh
64956 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

784 posts

Ultimate Geek
Inactive user


  # 456634 8-Apr-2011 08:51
Send private message

freitasm: Remember folks, we are talking strategy here, not operational stuff that product managers would be answering...



Strategy???

A poor customer service would be part of their strategy surely..is he happy with it or room for improvement...

Pricing....TCL seems still to be expensive...any pri8cing changes in the works?

Remember not all of us are interested in or could afford the luxury of the plan Freitasm is on.

2257 posts

Uber Geek

Trusted
Subscriber

  # 456648 8-Apr-2011 09:55
Send private message

Do TCL have plans to go down the streaming video path like fatso\sky?

Perhaps a netflix type service.




Delete Social Media

 


My thoughts are my own and are in no way representative of my employer.




BDFL - Memuneh
64956 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 456668 8-Apr-2011 10:31
Send private message

mattbush:
freitasm: Remember folks, we are talking strategy here, not operational stuff that product managers would be answering...



Strategy???

A poor customer service would be part of their strategy surely..is he happy with it or room for improvement...

Pricing....TCL seems still to be expensive...any pri8cing changes in the works?


Questions about price strategy is ok. But asking if a specific plan will change is less than strategy.





784 posts

Ultimate Geek
Inactive user


  # 456690 8-Apr-2011 11:18
Send private message

Fair enough

3506 posts

Uber Geek

Trusted

  # 456809 8-Apr-2011 17:29
Send private message

Number one question for me, (as always) is peering:

Q:
While there is a common perception amongst the internet community that Telstra, as market share leaders (alongside Telecom) uses its position to force smaller ISPs and content providers to pay for peering. This is at odds to almost every other ISP and content who openly peers on APE/WIX and the newer peering exchanges such as NIX to keep traffic as fast and low cost as possible for all parties involved.

With UFB arriving, it is fairly obvious that there will be a greater demand for locally hosted and CDN'd content and because you charge for peering, content providers may refuse to provide you access or have slower connections reducing the performance of your customers. For example there have been many situations e.g TVNZ on demand where openly peered ISPs could access the content locally and Telstra had to pay transit from the US.

This issue was raised by the Commerce Commission last week. Do you have any plans to openly peer and if not, how will you compete with providers who can get cheaper access to content providers via local peering exchanges.




Speedtest 2019-10-14


92 posts

Master Geek
Inactive user


  # 456815 8-Apr-2011 18:21
Send private message

Could telstra make the department of internal affairs internet filter an optional extra instead of having the filter on by default on all internet plans because the filter is not required by law?

Has telstra thought about selling skytv(with the dish) instead of using cable because not all areas have cable?

 1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Samsung Galaxy Fold now available in New Zealand
Posted 6-Dec-2019 00:01


NZ company oDocs awarded US$ 100,000 Dubai World Expo grant
Posted 5-Dec-2019 16:00


New Zealand Rugby Selects AWS-Powered Analytics for Deeper Game Insights
Posted 5-Dec-2019 11:33


IMAGR and Farro bring checkout-less supermarket shopping to New Zealand
Posted 5-Dec-2019 09:07


Wellington Airport becomes first 5G connected airport in the country
Posted 3-Dec-2019 08:42


MetService secures Al Jazeera as a new weather client
Posted 28-Nov-2019 09:40


NZ a top 10 connected nation with stage one of ultra-fast broadband roll-out completed
Posted 24-Nov-2019 14:15


Microsoft Translator understands te reo Māori
Posted 22-Nov-2019 08:46


Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.