[TelstraClear] You ask the CEO: Dr Allan Freeth (face time with TelstraClear)

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] You ask the CEO: Dr Allan Freeth (face time with TelstraClear)

freitasm

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#81054 7-Apr-2011 14:45

Folks... I've managed to get some time to meet Dr Allan Freeth, TelstraClear CEO later this month. While I obviously have my own questions I am happy to relay some questions you post here.

I will select the best ones, most interesting or relevant.

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#456410 7-Apr-2011 14:48

Have him call the regular customer service line during the interview to change something on his account.

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nate

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#456455 7-Apr-2011 16:21

timmmay: Have him call the regular customer service line during the interview to change something on his account.

+1

When will TelstraClear move their call centre back to New Zealand?

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#456458 7-Apr-2011 16:23

To be fair, simple requests like "please change me to the 50G package from the 80G" package are handled well, once you get through. Anything more complex can be problematic.

But let's not get started on that topic again.

foremannz

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#456473 7-Apr-2011 16:46

Why are Telstra Clear mobile phones so expensive and such a small range for home users - they currently have 2 for home users and 13 for business users.

blakamin

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#456480 7-Apr-2011 17:04

+1 on their call centre coming back.
When are we going to get more than one data plan for mobiles?

jonboy

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#456620 8-Apr-2011 07:30

timmmay: To be fair, simple requests like "please change me to the 50G package from the 80G" package are handled well, once you get through.

I have to disagree. I tried that when we got our usage limit doubled. The person I spoke to was appalling and had no idea what would happen with billing. They also double charged us and told me they would call back within 24 hrs when it was sorted. No reply ever. Had to ring them again to get it sorted. But lets not go into that again:-)

cws82us

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#456627 8-Apr-2011 08:15

When will the cable network get bigger or to other city's?

1080p

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#456630 8-Apr-2011 08:29

What do TelstraClear plan to do when VDSL is released for retail? Their basic cable plans (not inc. WarpSpeed) already have a lower download speed (upload is much better, however) than the widely available ADSL2+ plans (15Mbit/s vs. 24Mbit/s). Will the base plans increase download and upload speed to compete directly with VDSL? I would expect at least a 30Mbit/s down and 10Mbit/s upload to compete with VDSL. I would imagine a large portion of your cable customer base would be in the VDSL zone which is why I ask.

freitasm

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#456632 8-Apr-2011 08:41

Remember folks, we are talking strategy here, not operational stuff that product managers would be answering...

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#456634 8-Apr-2011 08:51

freitasm: Remember folks, we are talking strategy here, not operational stuff that product managers would be answering...

Strategy???

A poor customer service would be part of their strategy surely..is he happy with it or room for improvement...

Pricing....TCL seems still to be expensive...any pri8cing changes in the works?

Remember not all of us are interested in or could afford the luxury of the plan Freitasm is on.

geekiegeek

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#456648 8-Apr-2011 09:55

Do TCL have plans to go down the streaming video path like fatso\sky?

Perhaps a netflix type service.

freitasm

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#456668 8-Apr-2011 10:31

mattbush:
freitasm: Remember folks, we are talking strategy here, not operational stuff that product managers would be answering...

Strategy???

A poor customer service would be part of their strategy surely..is he happy with it or room for improvement...

Pricing....TCL seems still to be expensive...any pri8cing changes in the works?

Questions about price strategy is ok. But asking if a specific plan will change is less than strategy.

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#456690 8-Apr-2011 11:18

Fair enough

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#456809 8-Apr-2011 17:29

Number one question for me, (as always) is peering:

Q:
While there is a common perception amongst the internet community that Telstra, as market share leaders (alongside Telecom) uses its position to force smaller ISPs and content providers to pay for peering. This is at odds to almost every other ISP and content who openly peers on APE/WIX and the newer peering exchanges such as NIX to keep traffic as fast and low cost as possible for all parties involved.

With UFB arriving, it is fairly obvious that there will be a greater demand for locally hosted and CDN'd content and because you charge for peering, content providers may refuse to provide you access or have slower connections reducing the performance of your customers. For example there have been many situations e.g TVNZ on demand where openly peered ISPs could access the content locally and Telstra had to pay transit from the US.

This issue was raised by the Commerce Commission last week. Do you have any plans to openly peer and if not, how will you compete with providers who can get cheaper access to content providers via local peering exchanges.

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bnapi

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#456815 8-Apr-2011 18:21

Could telstra make the department of internal affairs internet filter an optional extra instead of having the filter on by default on all internet plans because the filter is not required by law?

Has telstra thought about selling skytv(with the dish) instead of using cable because not all areas have cable?

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