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22750 posts

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# 81269 10-Apr-2011 16:10
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Just had to talk a relative thru reducing it on windows because the router doesnt have anywhere to change it.

Hotmail, msn, several other sites all dead till it was dropped from 1500 to 1492.

IMO, that this has even happened is total crap on the part of xnet. Their now closed fault saying to call the modem support number to change it, is crap. and that it is closed without even being resolved, is crap.

How can any competent networking place break something on a friday, and leave for the weekend with it still not fixed? I should _NOT_ have to set a MTU on client gear inorder to have working internet. Why was the change not backed out on friday when the problem became apparent?


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  # 457246 10-Apr-2011 16:47
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What type of router do you have?

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  # 457248 10-Apr-2011 16:52
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I would guess the MTU change is required because they are moving from using the old Telecom wholesale BUBA to EUBA with ethernet backhaul and handover.


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  # 457271 10-Apr-2011 18:21
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We apologise for the issues but you are a bit off mark with your assumptions,

There are a large number of our customers now moved to EUBA

The issue wasn't actually picked up until Saturday , the requirement to change to 1492 was a temp action for customers to try until the issue was resolved and since the phone lines were overloaded at the time it was a way for people to be aware of how to change the settings or ask their modem supplier how to do it instead of sitting in a queue for long periods, we believe it was fixed yesterday so the fault is closed off, you may need to restart your router however to clear the issue.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink


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  # 457274 10-Apr-2011 18:27
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Tried power cycling the router and the PC and no joy loading hotmail. As soon as the MTU was dropped on the PC, it worked.

Why was there no prior notification of this change happening to customers?

For some reason mums one is still ok, its just other relatives that have had the problems.


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  # 457276 10-Apr-2011 18:46
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maverick: We apologise for the issues but you are a bit off mark with your assumptions,

There are a large number of our customers now moved to EUBA


Can you elaborate on the cause of the issue?

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