[WXC/VFX] Late payment fee

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nate

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#81405 13-Apr-2011 00:06

As from June 2011 (according to my latest bill) there will be a $8 late payment fee.

Surely WxC should provide an easy, online way to pay your bill? Having to call the help desk to pay via credit card and/or register a credit card for future payments seems very "offline" for a comms company.

/end rant

robbyp

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#458065 13-Apr-2011 00:27

nate: As from June 2011 (according to my latest bill) there will be a $8 late payment fee.

Surely WxC should provide an easy, online way to pay your bill? Having to call the help desk to pay via credit card and/or register a credit card for future payments seems very "offline" for a comms company.

/end rant

I pay by direct debit, as you get a tiny discount so don't need to do anything . However I think I used to pay by credit card, and they just debited it at the end of each month.

hamistheman

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#458070 13-Apr-2011 00:41

@ NAte +1

SteveON

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#458084 13-Apr-2011 07:13

Have been with WxC for 6 years... Always paid via internet banking... How lazy are you? Direct debit is easy!

Niel

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#458086 13-Apr-2011 07:18

On-line payment via an XNet portal is not needed, because your internet banking already provides that and cost you (and them) nothing. I don't think they will waste money/resource on maintaining a payment portal.

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freitasm

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#458087 13-Apr-2011 07:20

I just pay every month, using my Internet banking. This is not "offline" at all. Or one could use automatic payments (which I don't really like - what it there's a billing error and more money is taken from the account than needed, etc)?

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#458097 13-Apr-2011 07:56

Thanks for reminding me, I haven't recieved a bill yet since I changed a number to my personal account - better get onto that.

Hmmmm

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nate

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#458141 13-Apr-2011 09:53

Niel: On-line payment via an XNet portal is not needed, because your internet banking already provides that and cost you (and them) nothing. I don't think they will waste money/resource on maintaining a payment portal.

Surely in bringing in a late payment fee you should make it as easy as possible for customers to give you money?