[TelstraClear] Clear.net.nz Email Problems

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] Clear.net.nz Email Problems - Receiving

StevieT

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#82212 24-Apr-2011 16:39

Hi there,

I had sent off a bunch of emails to people overseas and wondered whether they were ignoring me as I hadn't received any replies. However, I came to be aware someone within NZ had sent me an email which I never got. I created a Gmail account, emailed everyone overseas again asking to forward their replies - if they did reply - and sure enough most had - but those emails never came through to Outlook.

I use Outlook 2010, and don't have a setting in place to keep email messages on the server.

The people overseas claim they never received bounce back emails when replying; TelstraClear checked some logs - emails sent never reached the email server. One did, but I never got it.

This seems to be a problem with email addresses within NZ as well as overseas. Someone from Massey University emailed me - I never got his email - I followed up - and he sent it again - I received it. The Massey uni guy says my email address was correctly inputted (he clicks 'reply' rather than types email addresses in).

I've spoken to a few people at faults at TelstraClear. One suggested enabling keep messages on the server, check WebMail and compare what emails are there to what I receive in Outlook. However, when I enabled that setting I was getting the email twice in Outlook, and they weren't being left on the server. Would this be a problem with my program, or something on TelstraClear's side?

Another says that if I'm sending and receiving my own emails (as a test) - I should be receiving all. But this isn't the case. Someone said maybe the emails being sent to me are being queued in the sender's mail server - but I received an email sent after the first, surely the previous one wouldn't be queued if a future one went through fine.

What can I do so I'm getting emails being sent to me? If they aren't being reached at the server, yet my email address is typed in correctly - what could be the problem? Would subsequent emails be sent and past ones still be queued in their mail server?

tomps

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#461991 24-Apr-2011 17:33

Similar problems but with sending email - some emails sent from Paradise account on Saturday and Sunday have been arriving late (many hours) or not at all. Sent multiple test messages to gmail account to test. TelstraClear support advised they have no problems - suspect they do but they are not aware.

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timmmay

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#461994 24-Apr-2011 17:45

Personally I don't use ISP provided email addresses, because if you leave that ISP you can't keep the email address. I suggest you make the gmail email address your primary email, notify everyone of the change, and migrate everything to that email. You might be able to set up email forwarding from clear to gmail too.

StevieT

651 posts

Ultimate Geek

#462004 24-Apr-2011 18:53

tomps: Similar problems but with sending email - some emails sent from Paradise account on Saturday and Sunday have been arriving late (many hours) or not at all. Sent multiple test messages to gmail account to test. TelstraClear support advised they have no problems - suspect they do but they are not aware.

Very strange indeed. I really hope the issue can be sorted out ASAP - I don't fancy annoying everyone who replies to my emails to ask their tech support whether there email went through their mail server... that's a bit too much to ask. This Head of IT at a Texas Accounting firm suggested that maybe its a temporary routing issue - dunno what that is, and TelstraClear asked me 'on whose end?' 'I dunno!'

Anyone got any suggestions about how to hurry TelstraClear along so they investigate this further? Its been at least five weeks now. I don't know if more emails have meant to be received by me - especially if I don't email the sender in the first place.

As for the Outlook grabbing emails twice and not leaving them on the server so I can view them via WebMail - what's up with that?

sbiddle

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#462006 24-Apr-2011 19:16

StevieT: As for the Outlook grabbing emails twice and not leaving them on the server so I can view them via WebMail - what's up with that?

This is the normal way a POP3 based email system works. If you want email syncronisation a move to Exchange based email (since you have Outlook) or maybe IMAP based will allow you to keep all your emails on both platforms.

StevieT

651 posts

Ultimate Geek

#462076 25-Apr-2011 06:45

sbiddle:
StevieT: As for the Outlook grabbing emails twice and not leaving them on the server so I can view them via WebMail - what's up with that?

This is the normal way a POP3 based email system works. If you want email syncronisation a move to Exchange based email (since you have Outlook) or maybe IMAP based will allow you to keep all your emails on both platforms.

That is strange considering I have another clear.net.nz email on the desktop, which I check using Outlook. I enabled the same setting, and the emails never came through twice and were left on the mail server.

sbiddle

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#462088 25-Apr-2011 09:15

StevieT:
sbiddle:
StevieT: As for the Outlook grabbing emails twice and not leaving them on the server so I can view them via WebMail - what's up with that?

This is the normal way a POP3 based email system works. If you want email syncronisation a move to Exchange based email (since you have Outlook) or maybe IMAP based will allow you to keep all your emails on both platforms.

That is strange considering I have another clear.net.nz email on the desktop, which I check using Outlook. I enabled the same setting, and the emails never came through twice and were left on the mail server.

Outlook has the ability to leave emails on the server using POP3, however this is not the standard configuration.

At the end of the day if you want a "proper" email service using an ISP isn't the best way to go. You're stuck with their email address (rather than your own domain) and lack the ability to easily sync email across multiple devices. Even moving your email to Gmail for free will give vastly more functionaility.

tomps

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#462089 25-Apr-2011 09:24

Anybody else experiencing problems with Paradise email? I have sent 40 test messages to a gmail account over the past 48 hours and about 2/3rds have arrived, seemingly random, with no bounces.

StevieT

651 posts

Ultimate Geek

#462099 25-Apr-2011 10:33

sbiddle:

Outlook has the ability to leave emails on the server using POP3, however this is not the standard configuration.

At the end of the day if you want a "proper" email service using an ISP isn't the best way to go. You're stuck with their email address (rather than your own domain) and lack the ability to easily sync email across multiple devices. Even moving your email to Gmail for free will give vastly more functionaility.

I don't need my own domain, and I only use a laptop. I don't have 100 different devices.

StevieT

651 posts

Ultimate Geek

#462151 25-Apr-2011 14:21

Yup, just been on the phone to TelstraClear. Done some test emails between my two clear emails, and also testing with a tech support clear email account... they've finally realised something is going on... they suspect something very complex that will require a technican to look further into.

sbiddle

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#462166 25-Apr-2011 14:47

StevieT: I don't need my own domain, and I only use a laptop. I don't have 100 different devices.

From an outsiders perspective I don't understand why you wouldn't want your own domain. For less than $10 per year you could have your own domain name and never be tied to an ISP's email services.

StevieT

651 posts

Ultimate Geek

#462225 25-Apr-2011 17:20

sbiddle:
From an outsiders perspective I don't understand why you wouldn't want your own domain. For less than $10 per year you could have your own domain name and never be tied to an ISP's email services.

I'm all good. But thanks for the suggestion.