I had sent off a bunch of emails to people overseas and wondered whether they were ignoring me as I hadn't received any replies. However, I came to be aware someone within NZ had sent me an email which I never got. I created a Gmail account, emailed everyone overseas again asking to forward their replies - if they did reply - and sure enough most had - but those emails never came through to Outlook.
I use Outlook 2010, and don't have a setting in place to keep email messages on the server.
The people overseas claim they never received bounce back emails when replying; TelstraClear checked some logs - emails sent never reached the email server. One did, but I never got it.
This seems to be a problem with email addresses within NZ as well as overseas. Someone from Massey University emailed me - I never got his email - I followed up - and he sent it again - I received it. The Massey uni guy says my email address was correctly inputted (he clicks 'reply' rather than types email addresses in).
I've spoken to a few people at faults at TelstraClear. One suggested enabling keep messages on the server, check WebMail and compare what emails are there to what I receive in Outlook. However, when I enabled that setting I was getting the email twice in Outlook, and they weren't being left on the server. Would this be a problem with my program, or something on TelstraClear's side?
Another says that if I'm sending and receiving my own emails (as a test) - I should be receiving all. But this isn't the case. Someone said maybe the emails being sent to me are being queued in the sender's mail server - but I received an email sent after the first, surely the previous one wouldn't be queued if a future one went through fine.
What can I do so I'm getting emails being sent to me? If they aren't being reached at the server, yet my email address is typed in correctly - what could be the problem? Would subsequent emails be sent and past ones still be queued in their mail server?