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Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone last bill after porting?
freitasm

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#82563 2-May-2011 10:06
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We ported one family member's number from Vodafone last week. This person did not receive printed invoices - only those SMS from Vodafone saying how much to pay.

How are we going to know how much to pay for the last invoice now that the number was ported away? Will they send a printed invoice this time?




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ajobbins
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  #464394 2-May-2011 10:18
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I think you either get a bill in the mail, or by email (I always got one or the other), and so you should still get a final bill by the same method.




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freitasm

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  #464395 2-May-2011 10:21
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No, she never got bill via email, and the paper bill stopped a couple of years ago...




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ajobbins
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  #464396 2-May-2011 10:29
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I didn't think you could opt for 'neither' :/

Online account you can log in to?




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freitasm

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  #464398 2-May-2011 10:31
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Nope, after number was ported it's impossible to log into account...





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n4

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  #464399 2-May-2011 10:36
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Sounds to me like the bill is going astray somewhere - meaning you may never get the final bill - would be worth phoning customer care and asking for a copy to make sure you don't get stung for non-payment.




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vccmzf
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  #464400 2-May-2011 10:37
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Hi,

everyone is either set to email billing or postal you cant choose neither so it seems something is up here, I'll PM you my details and you can email me to follow up if you like.

The online login wont work as the account has been deactivated.

Chris B
VF

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#464407 2-May-2011 10:57
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vccmzf: Hi,

everyone is either set to email billing or postal you cant choose neither so it seems something is up here, I'll PM you my details and you can email me to follow up if you like.

The online login wont work as the account has been deactivated.

Chris B
VF


Hello Chris *waves*

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