Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




4 posts

Wannabe Geek


Topic # 82585 2-May-2011 19:44
Send private message

I did, and they are denying it was ever available now :( I need help to sort this out.

Create new topic
57 posts

Master Geek
+1 received by user: 15


  Reply # 464706 2-May-2011 23:21
Send private message

I found a Stuff article saying they were setting up divert services but nothing about price. You might want to check through their Twitter feed.

4155 posts

Uber Geek
+1 received by user: 54

Moderator
Trusted
Subscriber

  Reply # 464710 2-May-2011 23:28
Send private message

Do you mean this?

http://www.telstraclear.co.nz/company-info/media-release-template.cfm?newsid=394


If you look at their other media releases, there are several mentions of free landline to mobile divertions.

 
 
 
 


188 posts

Master Geek
+1 received by user: 8


  Reply # 464757 3-May-2011 09:37
Send private message

Yes we had them diverting all our office calls  to a cellphone

566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 464764 3-May-2011 09:52
Send private message

Hi Jim, again please email me online.marketing@telstraclear.co.nz with the nature of your complaint and I can have the team look into this for you,
Tim.

2060 posts

Uber Geek
+1 received by user: 225

Subscriber

  Reply # 464798 3-May-2011 11:22
Send private message

latasha: I did, and they are denying it was ever available now :( I need help to sort this out.


Don't you just love the way call centre staff are adamant they are right even when they are soooo wrong.

Reminds me a lot of computer geeks Tongue out

33 posts

Geek


  Reply # 464845 3-May-2011 13:03
Send private message

It's a bit unclear as to what bits of the divert are free. Call diversions are usually comprised of a fee for initially diverting the call and then whatever the per minute price for the call is on top of that.

So was the "free" bit just the initial diversion fee maybe and you're trying to get a credit for the entire call cost? Just a thought.



4 posts

Wannabe Geek


  Reply # 464854 3-May-2011 13:15
Send private message

It was made clear to me that the service would be free for  period of time after the earthquake as alot of people including my family were unable to live at home and phone service was not working anyway.
I spent hours on the phone last night and tried to get them to listen to the recorded phone call, the two people i dealt with were horrible and would not pass me on to a supervisor or manager and just stopped taking my calls. They out right denied that Telstra offered any such service and were so rude i could not believe it. I managed to get a reasonable person today on the phone who sorted it all out in under 5 minutes! I am going to lay formal complaints against the two people i talked to last night, They caused me a lot of unnecessary stress and tried to confuse me. I almost pulled all my business and home services from Telstra because of it. On top of it being a free service following the quake, i had also been trying to get the service removed for the last month as i have been unable to call home when i am out, Each time it was not removed so either way i was being charged for a service that 1) should have been free as promised 2) should have been removed a month ago. I can afford to pay it and have never not paid my bill but that is not the point. It was an error from their side and no one was being helpful, just horribly nasty

566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 464884 3-May-2011 14:19
Send private message

Hi Latasha,
I'm so sorry for the stress this experience has caused you, can you please email me:

online.marketing@telstraclear.co.nz

So we can look into this matter for you and have some resolution.

Thanks
Tim.

13249 posts

Uber Geek
+1 received by user: 2218

Trusted
Subscriber

  Reply # 464886 3-May-2011 14:30
Send private message

I'd contact The Herald, i'm sure they'd be interested.

I'm sure TC will get it fixed for you since you're going public on here, but this is shocking behavior from the company. A bit of publicity might encourage them to be a bit more honest in future.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer




4 posts

Wannabe Geek


  Reply # 465154 4-May-2011 09:41
Send private message

Yes you're right.. It is a shame that in order to receive honest service you need to kick  up a public stink. I am laying formal complaints against the two staff members i spoke to. Probably wont mean a thing tho as i guess they outsource to a foreign country

429 posts

Ultimate Geek
+1 received by user: 43

Trusted

  Reply # 465167 4-May-2011 09:59
Send private message

To remove mine all it took as entering #23 into the phone. I had the divert (home Telstra phone/cable box was buried under liquefaction). I think I saw some cell charges on the bill when I got it but tbh was just a few dollars so i moved on. At the time getting the calls was more important than what they cost. My vodafone cell bill made me cry.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26


UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.