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721 posts

Ultimate Geek
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Topic # 82911 7-May-2011 16:04
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on 4/04/11 i sent a txt to get double my minutes
and got a text this and i still have not got my double minutes
 




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1598 posts

Uber Geek
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  Reply # 466495 7-May-2011 16:27
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Same thing happened to me last time, I don't believe I got the double minutes.

4123 posts

Uber Geek
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  Reply # 466500 7-May-2011 17:04
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Have a read through this http://help.vodafone.co.nz/app/answers/detail/a_id/13141 it depends on your billing date.

 
 
 
 




721 posts

Ultimate Geek
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  Reply # 466508 7-May-2011 17:18
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bill date was yesterday and still nothing




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675 posts

Ultimate Geek

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  Reply # 466556 7-May-2011 20:26

Give them a call on 777 and they will be able add them on - though it should have been automatic



721 posts

Ultimate Geek
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  Reply # 466591 7-May-2011 22:28
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I called them he told me to wait 24hrs for it to be added




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38 posts

Geek
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  Reply # 466739 8-May-2011 13:42
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G'day

Same issue.

Waiting to hear back from Vodafone.

Cheers, Gobit 

533 posts

Ultimate Geek
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  Reply # 466749 8-May-2011 14:17
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In that case, I won't expect mine to be added on time then (13th May), will see what happens.

38 posts

Geek
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  Reply # 466853 8-May-2011 18:33
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Got a text from Vodafone about half an hour ago saying:

[i]"Congratulations! Your double minutes have now been applied for you to talk it up over the next 3 months. To check how many minutes you have just text BAL to 777"[/i]

Did that and got a reply text which only showed my basic Anytime minutes, nothing about doubled. Check in My Vodafone and the same – only basic minutes, nothing about doubled.

Cheers, Gobit

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Geek

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  Reply # 467603 10-May-2011 15:22
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email me your details and I'll have a look for you

Chris (VFNZ)

38 posts

Geek
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  Reply # 467647 10-May-2011 17:02
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G'day Chris

Thanks for your offer of help.

Your offer must have scared Vodafone's computer systems ;-)

As I was typing up the email just now I pinged again saying the double minutes have been applied. Text from 777 and the double minutes now come up. Also checked on My Vodafone and through the iPhone app and both also now show the double minutes so looks like problem solved.

Thanks again,

Cheer, Gobit

11 posts

Geek

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  Reply # 467842 11-May-2011 10:28
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I had nothing to do with that,I swear! I'm glad its all OK.

Enjoy :-)

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