Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


13920 posts

Uber Geek
+1 received by user: 2471

Trusted
Subscriber

Topic # 83289 13-May-2011 14:37
Send private message

I'm on a txt'r 60 plan, which gets me 120 minutes and 600 txts per month. I want more txts to any network, something like 2000/2500 like 2degrees and Telecom both offer. I also have an 0800 number attached to my account/phone.

When I called VF the helpdesk people said they couldn't help, 600 was the largest number of txts that any on account plan includes. Their only suggestion was to get a Vodafone prepay phone and get the $12.95 add on, but I don't want to carry two phones.

Can Vodafone help me at all? I've been a customer for eight years and i've been happy with the performance and service, but if VF can't match the other telcos i'll migrate my number to one of them.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


Create new topic
2773 posts

Uber Geek
+1 received by user: 149

Trusted

  Reply # 468785 13-May-2011 14:57
Send private message

Switch to 2Degrees
http://www.2degreesmobile.co.nz/paymonthly/pricing
$39/Month will net you 120 minutes, 2500 texts and 50Mb data, they also have carryover of unused minutes.




Lead Consultant @Intergen
All comments are my own opinion, and not that of my employer unless explicitly stated.




13920 posts

Uber Geek
+1 received by user: 2471

Trusted
Subscriber

  Reply # 468790 13-May-2011 15:04
Send private message

I would probably have to pay a break fee, since I committed to a 12 month contract in exchange for double the number of minutes per month. It's only $180 though, which is what 900 txts would cost me on Vodafone, so it might make sense to do that. I have two 2degrees SIMs anyway, one for my backup phone, one for my mobile data connection.

I may have to use two phones, which would be annoying. It'd be nice if Vodafone could match the other telcos, or help a customer who's been loyal for many years. I'm surprised that when I told customer service I would consider switching to 2degrees they didn't transfer me to a retention team. They offered me one months free line rental, $40, equilivent to 200 text messages.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


2773 posts

Uber Geek
+1 received by user: 149

Trusted

  Reply # 468851 13-May-2011 17:22
Send private message

IMO in the long run it's worth switching to 2Degrees. I had a workmate switch recently and pay the early termination fee after I convinced him of the long term savings. I think if you sign up at the moment you get 100 bonus minutes for a year as well.




Lead Consultant @Intergen
All comments are my own opinion, and not that of my employer unless explicitly stated.


899 posts

Ultimate Geek
+1 received by user: 43

Subscriber

  Reply # 468857 13-May-2011 17:57
Send private message

I still have a Vodafone 0800 number attached to a 2degrees number. I just pay Vodafone for the 0800 usage.



13920 posts

Uber Geek
+1 received by user: 2471

Trusted
Subscriber

  Reply # 468869 13-May-2011 18:15
Send private message

andrewcnz: I still have a Vodafone 0800 number attached to a 2degrees number. I just pay Vodafone for the 0800 usage.


How does that work? Do they forward the calls or is it somehow still associated with the phone?




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


899 posts

Ultimate Geek
+1 received by user: 43

Subscriber

  Reply # 468920 13-May-2011 21:28
Send private message

timmmay:
andrewcnz: I still have a Vodafone 0800 number attached to a 2degrees number. I just pay Vodafone for the 0800 usage.


How does that work? Do they forward the calls or is it somehow still associated with the phone?


I would say they just forward the call to the phone. As the mobile number has not been on the Vodafone network for a good 18 months(Vodafone account >2degrees prepay>slingshot account>2degrees account) I only know its a call i pay for when "0800 call" is stated on answering. 



13920 posts

Uber Geek
+1 received by user: 2471

Trusted
Subscriber

  Reply # 469084 14-May-2011 15:46
Send private message

I called Vodafone again today, to see if I could find someone who could help, basically just taking my plan from 600 to 2500 or so messages, to match Telecom/2 degrees. The answer was no. Customer service people can't do anything, the computer won't let them, and there's no disconnection team or customer retention department.

I'm happy with vodafone, I just want more text messages, and i'm happy to pay for them too. With the termination charge falling to 0.06c each their cost is $1.50 per month, though because it will either be on net or exchanged with Telecom/2degrees the net cost is zero.

Unless a Vodafone staff member or their PR people here can help me out Vodafone are likely to lose someone who's been a happy personal and business customer for 8 years, who spends $50-100 per month, all over something that would cost then essentially nothing. Sure that's not much money, but it adds up over time, and i'm sure hundreds or thousands of other people are doing the same thing but without telling Vodafone why.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


2773 posts

Uber Geek
+1 received by user: 149

Trusted

  Reply # 469111 14-May-2011 17:57
Send private message

The best way to get Vodafone to notice is to leave. Eventually they may change their ways but for now your best bet is 2Degrees. 




Lead Consultant @Intergen
All comments are my own opinion, and not that of my employer unless explicitly stated.




13920 posts

Uber Geek
+1 received by user: 2471

Trusted
Subscriber

  Reply # 469170 14-May-2011 22:42
Send private message

lokhor: The best way to get Vodafone to notice is to leave. Eventually they may change their ways but for now your best bet is 2Degrees. 


Yeah it looks that way. They still won't notice one customer, but as their market share goes down and down and down maybe they'll try to work out why and figure out they're ignoring their customers.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer




13920 posts

Uber Geek
+1 received by user: 2471

Trusted
Subscriber

  Reply # 470477 18-May-2011 13:00
Send private message

Two Vodafone call centre and their email support have all said the same thing - sorry we can't do more than 600 txts on prepay. Basically that means Vodafone on account customers have to pay $280 for 2000 txts, compared with $12 for Telecom/Vodafone customers. I've been offered a free months line rental ($40), and a free prepay connection pack, but I don't want either of those. The extra 1400 txts have a wholesalee

If vodafone doesn't introduce some new plans or just become more flexible they're going to lose more and more of their personal customers, especially the younger people who use cellphones more than the older generation, in addition to the tens or hundreds of thousands they've already lost to 2degrees.

Once I get the 0800 thing sorted i'll move to 2degrees, who are cheaper and much more flexible. Vodafone, you've lost a loyal customer. Bye. Last one out turn the lights off.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.