[TelstraClear] TBox and picture size

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Fog

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Topic # 83477 17-May-2011 15:14

Just had a TBox installed and now find that whereas before we got a full screen TV picture, we now get reduced
size pictures on some channels. We didn't have this problem with the old Digital Cable Decoder. Telestra "Help" said that the aspect ratio is normally on 16x9 but I could try 4x3. This cuts off the top and bottom of the picture rather than each sides with the 16x9 ratio. Can this problem be rectified or are we stuck with it please.?

richms

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Reply # 470150 17-May-2011 15:52

Post a picture of what you are seeing and what each device (Tbox, and LCD) are set to.

Richard rich.ms

TelstraClear

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TelstraClear

Reply # 470156 17-May-2011 16:20

Hi Fog,
can you email me your account number and best contact number and I can get a specialist look into this for you.
Thanks
Tim.

online.marketing@telstraclear.co.nz

sbiddle

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Reply # 470168 17-May-2011 16:46

First question is what sort of TV you have, a 16:9 or 4:3?

If you have a 16:9 TV and have this correctly set to 16:9 and the decoder correctly set to 16:9 all 4:3 content (channels such as CNN) will have black bars on the right and left. This is perfectly normal and how it's supposed to be.

If you have a 16:9 TV and had every image fullscreen with your old decoder you had it incorrectly configured.

Fog

170 posts

Master Geek
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Reply # 470220 17-May-2011 19:21

TelstraClear: Hi Fog,
can you email me your account number and best contact number and I can get a specialist look into this for you.
Thanks
Tim.

online.marketing@telstraclear.co.nz

Thanks for your help Tim. I have emailed the info' you requested.
Cheers.

Fog

170 posts

Master Geek
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Reply # 470436 18-May-2011 11:41

sbiddle: First question is what sort of TV you have, a 16:9 or 4:3?

If you have a 16:9 TV and have this correctly set to 16:9 and the decoder correctly set to 16:9 all 4:3 content (channels such as CNN) will have black bars on the right and left. This is perfectly normal and how it's supposed to be.

If you have a 16:9 TV and had every image fullscreen with your old decoder you had it incorrectly configured.

Perhaps it was incorrectly configured when the supplier installed it. Thanks for your comments.

TelstraClear

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TelstraClear

Reply # 470446 18-May-2011 12:03

Hi there,

What make/model TV do you have?

How is the T-Box connected?

What channels are you seeing the problem on?

Can you email us a photo?

online.marketing@telstraclear.co.nz

Thanks,
Tim

Fog

170 posts

Master Geek
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Reply # 470626 18-May-2011 16:43

An e-mail have been sent with the information requested. Cheers.