Low speeds on Vodafone using Netgear

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stevesmithnz

21 posts

Geek

# 83492 17-May-2011 21:11

I am using a Netgear 3300 and receiving very slow speeds.

Syncing at the following speeds

DownStream Connection Speed
20334 kbps

UpStream Connection Speed
1064 kbps

but speedtest.net shows the following

Anybody else experience this? Logged a call with Vodafone but they quickly told me it was not their problem and closed off the call.

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# 470266 17-May-2011 21:13

http://www.vodafone.co.nz/broadband/speedtest/

try the speedtest here and post your results.

johnr

19282 posts

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# 470279 17-May-2011 21:37

Looks like the limited upload speed is causing a issue,

Check out the top few threads here that will get you in the right direct by starting with isolation tests,

Have you also tried another modem?

http://forum.vodafone.co.nz/forum/20-home-phone-and-broadband/

John

stevesmithnz

21 posts

Geek

# 470282 17-May-2011 21:43

Thank you for the reply and will do some testing now.

Here are my results....Latency is rather high

Last Result:
Download Speed: 12625 kbps (1578.1 KB/sec transfer rate)
Upload Speed: 171 kbps (21.4 KB/sec transfer rate)
Latency: 31 ms
Jitter: 1 ms

johnr

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# 470283 17-May-2011 21:46

That latency is not high,

What are you expecting?

stevesmithnz

21 posts

Geek

# 470286 17-May-2011 21:49

Speeds after unplugging everything

Last Result:
Download Speed: 13164 kbps (1645.5 KB/sec transfer rate)
Upload Speed: 172 kbps (21.5 KB/sec transfer rate)
Latency: 28 ms
Jitter: 1 ms

Going to get my hands on another modem tomorrow.

johnr

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# 470289 17-May-2011 21:50

and different modem?

l43a2

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# 470318 17-May-2011 22:30

the download speed isnt bad, just that upload speed is weak as.

johnr

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# 470325 17-May-2011 22:45

Are you on the Shore by any chance?

stevesmithnz

21 posts

Geek

# 470391 18-May-2011 08:31

Going to get my hands on another modem today.

I am on the Shore but I have a mate in Pakaranga with same modem on Vodafone with same issue.

Trying to see if it's a compatibility problem

sbiddle

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Biddle Corp

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# 470400 18-May-2011 09:01

l43a2: the download speed isnt bad, just that upload speed is weak as.

The downstream speed will be being artifically limited by the upload speed due to the way TCP works.

johnr

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# 470420 18-May-2011 10:38

Many places on the Shore are getting new cabinets so we have the issue of mid point injection, Not saying this is the issue here but it might pay to check with the fixed line Broadband team

sbiddle

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# 470485 18-May-2011 13:14

johnr: Many places on the Shore are getting new cabinets so we have the issue of mid point injection, Not saying this is the issue here but it might pay to check with the fixed line Broadband team

It won't be a midspan injection issue - that causes high attenuation and low sync speeds, which clearly isn't the issue here.

Personally I'd pick a modem compatibility issue. There is a lot of that going on these days.

stevesmithnz

21 posts

Geek

# 470515 18-May-2011 14:04

I am working with Netgear to see where the problem lies. This modem should be widely used and if this is the case, others should have the same problem

masterg

1 post

Wannabe Geek

# 470521 18-May-2011 14:09

Hi,

I'm the mate in pakuranga :)

What I have found is putting a linksys WAG160N on the line results in my upload speed increasing to 800-900kbps - still lower than the full 1015kbps I used to get about 4-5 weeks ago.

So is there anything about netgear that ihug doesn't like?

Graeme

stevesmithnz

21 posts

Geek

# 471262 19-May-2011 19:17

I have arranged another modem.

My upload speeds have increased but my download speeds have dropped drastically.

https://www.speedtest.net/result/1302698801.png

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