Vodafone Sure Signal lack of support!

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone Sure Signal lack of support!

CADMAX

274 posts

Ultimate Geek

#83614 19-May-2011 09:28

OK so i asked about what they are like a little time ago in this forum.
after that i call Vodafone and asked for one to be sent out, about Wednesday week ago. so after a long talk with the girl on the phone asking all the stuff, like will i get better coverage and will it work with my modem, i got told it will only work with the white modem (the one i have)!

any way a week later still no sure signal, call Vodafone. sorry we did not send it as your account is locked! Me WTF?
Vodafone oh sorry we ordered it under the wrong account and we will send one out now, could take up to a week.
Me a full week?
Vodafone may be less......
Me i will just find one in town! thanks but no thanks
Vodafone ok.

i go to town, find one over the other side of town, Vodafone North Lands Christchurch.

cool bring it home plug it in. solid red light!
call Vodafone support, get told that the White modem is to old and that i will have to pay $149 or sign up to a full year to get a new one!

so i have now parted with $349 for the sure signal and singed up to a full year plan (sold my self out).
so all in all this is turning in to the costly mess!

my question is why don't Vodafone give you a new modem why you buy a sure signal?
or offer a free one?

And is it me or is Vodafone customer service going down hill fast?
I'm now weighting for 50 sure signals to turn up on my door :P

In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing.

SteveON

1916 posts

Uber Geek

#470954 19-May-2011 09:39

Move to a provider who has better reception... if there is one in your area. That just seems silly that you have to have the latest modem, their broadband service and to pay for the box just to get decent service!

oxnsox

1923 posts

Uber Geek

#470975 19-May-2011 10:23

@CADMAX
Seems the support person didn't know they've sent out a variety of modems....
(Technology by colour doesn't seem like a a reliable training scheme)

If they've made an error I'd be talking to them nicely about that... the worst that can happen is nothing.

SteveON: Move to a provider who has better reception... if there is one in your area. That just seems silly that you have to have the latest modem, their broadband service and to pay for the box just to get decent service!

MoveON Steve. Theres plenty of products in the world that augment equipment and services because 1 size doesn't fit all or do all. Maybe technology is just evolving faster than people.....

Jaxar

383 posts

Ultimate Geek

#471007 19-May-2011 11:25

That's not so hot. If you want flick a PM to Tim.C over at forum.vodafone.co.nz and I will see what I can do. You can also confirm at that site that the user Tim.C is listed as staff.

Please note: I have a professional bias towards Vodafone.

CADMAX

274 posts

Ultimate Geek

#471049 19-May-2011 12:26

No IT by colour is a little crap.

i will PM you Mr Tim.c :)

i was just a little upset as i have company cell phones with them and I'm paying to use my cell with them and now paying to get more coverage as well!

will let you all know how i get on :)

In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing.

CADMAX

274 posts

Ultimate Geek

#471070 19-May-2011 13:07

Jaxar: That's not so hot. If you want flick a PM to Tim.C over at forum.vodafone.co.nz and I will see what I can do. You can also confirm at that site that the user Tim.C is listed as staff.

done.

you know the funny thing is that i want to like Vodafone.

In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing.

CADMAX

274 posts

Ultimate Geek

#471176 19-May-2011 16:08

Up date: Tim.C has got it all fixed!
I'm back off contract and i'm happy that i now have some one that is not doing it by color on the job :)

but all in all it should have been a easy fix by the support desk.

Big Thanks Jaxar!

In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing.

Jaxar

383 posts

Ultimate Geek

#471430 20-May-2011 08:50

Cheers. Glad I could help out.

Please note: I have a professional bias towards Vodafone.

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CADMAX

274 posts

Ultimate Geek

#472074 22-May-2011 08:24

Just to let you all know, modem turned up and now all running good. took about 2 hours for it set its self up.

I will say it was life changing over night, i had some drunk chick calling nonstop from 2am :( ended up turning phone off :P
than about 3am some one started calling my 0800 number (linked to a cell) asking for for a a taxi :/
so that got turned off as well.

Oh well its all good.

In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing.