[WXC/VFX] Changing router

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astrae

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Ultimate Geek
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Topic # 84462 31-May-2011 20:30

I'm on fusion and I'm getting a new router tomorrow.

I seem to remember having to supply a mac address to xnet.

I presume I'll have to give them a new one. Which mac address is it and how do I find it on a srp527?

What its the mac used for? Voice?

Thanks

maverick

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WorldxChange

Reply # 476514 1-Jun-2011 05:53

Yes thats correct we do a change device from your old to the SRP and it sets up a voice profile based on the MAC and device type, the mac is on the bottom of the SRP

It's required so we can move your Phone details to the new device... The force is strong with us but not guite strong enough to guess what device you have :)

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

astrae

253 posts

Ultimate Geek
+1 received by user: 16

Reply # 476788 1-Jun-2011 18:48

Thanks Maverick.

Rung up today and got it all changed over.

One thing though. When I rang I asked if they would un-provision my old router. They said yes they would. There was about 2 hours after I rang to when I unplugged the old router.

The old router is still provisioned and the voice interface is still locked.

What can I do now do unlock it?

maverick

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WorldxChange

Reply # 476790 1-Jun-2011 18:52

What is the old router model ?

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

astrae

253 posts

Ultimate Geek
+1 received by user: 16

Reply # 476794 1-Jun-2011 18:57

maverick: What is the old router model ?

WAG54GP2v2

maverick

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WorldxChange

Reply # 476801 1-Jun-2011 19:06

Reset the router....
push the reset button on the back for about 10 seconds,

Reset the voice module...
Plug the phone into line 1 .... dial **** you will get a RVA
dial RESET # i.e 73738#

When we change the device we also put up a blank config to reset the old device, it would need to be online and repowered to pick up the blank config

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

astrae

253 posts

Ultimate Geek
+1 received by user: 16

Reply # 476822 1-Jun-2011 19:47

Thanks did the trick