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254 posts

Ultimate Geek
+1 received by user: 40


Topic # 85885 27-Jun-2011 21:21
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Hi all,

I have the TXTNZ addon to my prepay account and it appears that any TXT's to non Vodafone numbers are still being charge against my balance.

eg I had a balance of $30 this morning after topping up and have sent a couple of txt's non vodafone numbers and my balance is now $29.38.

My understanding of the TXTNZ was to "NZ Mobiles". Surely that should cover Telecom and 2Degrees!!

And I have a balance of 2325 txt's remaining on the add-on. So some are getting charge and others not...

Has anyone else noticed this?

Cheers





 

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6434 posts

Uber Geek
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  Reply # 486607 27-Jun-2011 21:50
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are you sure you haven't used any data?

if you have gone from $30 down to $29.38, then you have used 62c of credit.

Even if, for whatever reason, your 3 txts to other netowkrs were getting charged at the normal rate, that is still 20c/txt so your balance should be $29.40.

597 posts

Ultimate Geek
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  Reply # 486645 27-Jun-2011 23:07
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The 62c does match the rate of sending txts to international numbers though (31c a txt on that TXTNZ addon).

 
 
 
 




254 posts

Ultimate Geek
+1 received by user: 40


  Reply # 486694 28-Jun-2011 07:46
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I do have a data plan on my account also.

And the txt's were to people in the same town as me.

I had made no other calls etc on the phone but there appeared to be these charges on there and the txt's were the only thing I had doe.





 

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  Reply # 486743 28-Jun-2011 09:55
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Tockly: I do have a data plan on my account also.

And the txt's were to people in the same town as me.

I had made no other calls etc on the phone but there appeared to be these charges on there and the txt's were the only thing I had doe.




 

You know what to do, call 777 and then assume the position!

19282 posts

Uber Geek
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  Reply # 486764 28-Jun-2011 10:30
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Check how the numbers are saved on your contacts list!

Not 00 at the start

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  Reply # 486766 28-Jun-2011 10:34
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Are you using an Android or iPhone? With iPhone, it sometimes has to send a text to activate Facetime, and with Android an app can send text messages if you gave it permission to while installing - several popular apps do this for an activation type thing.



254 posts

Ultimate Geek
+1 received by user: 40


  Reply # 486813 28-Jun-2011 12:04
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I'm using an iPhone and I have just checked and the numbers that I txt yesterday are both entered correctly, eg no +64.....

Seems to have stopped charging today... Txt the same numbers and they have been added to the TXTNZ balance.

Something to keep an eye on. 




 

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