[TelstraClear] 100Mbps service from TelstraClear

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StevieT

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Topic # 86478 7-Jul-2011 09:09

When is that being made available to customers?

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TelstraClear

Reply # 490467 7-Jul-2011 10:28

While the 100Mbps trial was successful and our network can operate at or above 100Mbps there has been no customer demand for these speeds. We have built products ready to release but, based on low demand for the services, we will keep them out of the market until such time as demand warrants their release. For the moment, we are maintaining a watching brief on the market, but we are always happy to talk to customers about their specific needs.
Thanks, Tim.

rawkus1020

9 posts

Wannabe Geek

Reply # 490582 7-Jul-2011 13:48

I would sign up straight away allready on 25mb/s plan but they really need to open up the caps its stupidthe prices we pay here for our bandwidth compared to overseas

Screeb

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Reply # 490783 7-Jul-2011 20:32

TelstraClear: While the 100Mbps trial was successful and our network can operate at or above 100Mbps there has been no customer demand for these speeds. We have built products ready to release but, based on low demand for the services, we will keep them out of the market until such time as demand warrants their release. For the moment, we are maintaining a watching brief on the market, but we are always happy to talk to customers about their specific needs.
Thanks, Tim.

What a surprise (that TelstraClear would say this)...

How exactly do you gauge demand? Do you expect people to be calling the helpdesk and asking for 100Mbps? Who DOESN'T want faster speeds? It's clear that TelstraClear plans to charge a large premium for 100Mbps cable speeds, and that the Warpspeed site/trials were nothing more than a publicity stunt for the interim. TelstraClear already knew that not many people were willing to pay the original cost of the 25Mbps cable plan. You can't just offer a higher speed with a huge price and expect people to line up for it.

Data caps are the real issue (not that speed isn't an issue). Speaking of which, if you're concerned about customer demand, why don't you increase data caps? There's definitely demand for that.

And what's stopping you releasing 100Mbps plans now anyway? If everything is in place, then why don't you just say "hey, if you want it, here you go - it costs a bit extra though"? At a guess, I would say that releasing a 100Mbps plan now wouldn't look good, because the price would either have to be huge (to retain those nice profit margins), or the cap too small for 100Mbps to be of any practical use. Or, if it had a practical cap and a reasonable price, the other plans would be revealed as relative rip-offs - unless of course the other plans were made significantly better (yeah right). Any option would show how badly we're being served.

/rant

rawkus1020

9 posts

Wannabe Geek

Reply # 490881 8-Jul-2011 02:47

Come on telstra step up and uncap us even on the 25mb/s 120gb plan its easy to go over in this era of HD videos
Be the first ISP to uncap even a uncaped night plan would be a start
Prove to us why any geek I know choose telstra
And make up for the 40 min wwait to talk to customer service

rawkus1020

9 posts

Wannabe Geek

Reply # 490886 8-Jul-2011 03:06

looks loke i spoke too soon
ill be changing as soon as callplus and slingshot come through with there
Terabyte of data a month
yeah i so cant wait
http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10736325

so now telstra you really are going have to step up or lose the geeks of new zealand

Amd i bet they answer there phones faster too

StevieT

598 posts

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Reply # 490916 8-Jul-2011 09:05

Why wasn't what was said posted on my wall posts on your facebook wall? I got a completely different reply there.

Gbowering

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Reply # 490945 8-Jul-2011 09:57

Hi everyone, the issues of speed, data caps etc are covered in the interview with TelstraClear chief executive Allan Freeth here on Geekzone.

blakamin

Aussie
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Reply # 490989 8-Jul-2011 11:10

rawkus1020: looks loke i spoke too soon
ill be changing as soon as callplus and slingshot come through with there
Terabyte of data a month
yeah i so cant wait
http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10736325

so now telstra you really are going have to step up or lose the geeks of new zealand

Amd i bet they answer there phones faster too

Yeah, 2019.... lol

kyhwana2

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Reply # 492212 11-Jul-2011 21:15

Again, data caps need to be at aussie levels before people bother with 100mbit, none of this poxy 10-40GB crap.

kyhwana2

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Reply # 492227 11-Jul-2011 22:07

Which is to say, TC would probably end up offering it for more but with the same data cap, which wouldn't sell at all.

NZCrusader

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Reply # 492557 12-Jul-2011 16:25

TelstraClear: While the 100Mbps trial was successful and our network can operate at or above 100Mbps there has been no customer demand for these speeds. We have built products ready to release but, based on low demand for the services, we will keep them out of the market until such time as demand warrants their release. For the moment, we are maintaining a watching brief on the market, but we are always happy to talk to customers about their specific needs.
Thanks, Tim.

Translation:

-We will bring it out when UFB challenges our network.
-We will probably bring it out just before UFB is avaliable, to try and get the customers with us before they can go on the UFB.
-We dont want to bring this service out until we have to, so the network load is less.
-You can talk to us about your needs, but it will fall on deaf ears. We currently have cable plans up to 25mbit. Enjoy.

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timmmay

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Reply # 493289 14-Jul-2011 12:29

What are people wanting to do that they can't do fast enough on 15Mbps? I'm a pretty big internet user, and I can't think of anything I need faster internet for.

Other than downloading illegal content I can't think of a real need. With the new copyright laws coming in I think that'll drop heaps soon anyway

I'm looking forward to something like Netflix arriving in NZ, giving us high def streaming content that's worth watching. Of course the bandwidth caps are too low to actually use the service, so whoever supplies it would have to find a way to zero rate it with TC. Given the state of peering in NZ i'm not going to hold my breath.

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freitasm

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Reply # 493294 14-Jul-2011 12:40

We use 120GB a month. We have four PCs at home. Two make online backups to Crashplan. one is a media center and I rather keep using my 100Mbps connection to download an iTunes movie in five minutes instead of 45 minutes. two of us work from home full time.

I am not asking for $29.95 a month all you can eat, but for a decent sized adequately priced plan.

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timmmay

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Reply # 493319 14-Jul-2011 13:27

I think you fall into the category of "Power User" Mauricio ;)

I'd do online backup, but the data I need to store is around 2TB (i'm a professional photographer), so online won't be viable for years or decades.

Downloading movies on iTunes is a good example, if you live in the Apple World. I run things through my PS3, I don't know if I can download a movie on iTunes then stream it from my PC to the TV via the PS3.

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freitasm

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Reply # 493345 14-Jul-2011 13:57

You can backup locally for quick restore and remotely in case the local backup is stolen or burns in a house fire. You can speed it up and down to use a certain amount a month so you don't use the 2TB in a month.

And as for an Apple world, no we use Windows in our media centre. And you have other legal movie options in New Zealand, such as Zune marketplace.

It was just to show you can use a lot without being a hoarder pirate. I am sure those exist though.

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