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Forums › One NZ (including Farmside) › [TelstraClear] Email apps not accepting password
Fatso

8 posts

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#87506 30-Jul-2011 15:42
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I'm trying to set up my CLEARNET email account to dowload to  Thunderbird 5.0, but it keeps coming back and saying password not accepted, when I'm setting up the account in Thunderbird.

I thought it might be a problem with Thunderbird, so I tried windows live email and had the same problem.

I know I've got the password right because I went and accessed my CLEARNET account over the web.

I also tried to setup my wifes account on Thunderbird but got the same answer.

Any ideas????

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freitasm
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  #499793 30-Jul-2011 16:36
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Are you connecting from a TelstraClear point or other ISP




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Gbowering
58 posts

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  #500138 1-Aug-2011 07:32
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Passwords are case sensitive so make sure you're inputting the password exactly as you originally entered it. We've upgraded our security recently and passwords must be exact.

Gary

Fatso

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  #500337 1-Aug-2011 14:24
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Connecting from another ISP - Orcon.



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  #500338 1-Aug-2011 14:26
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Some ISPs won't allow unsecure connections from other ISPs. You should look at connecting via secure connection instead.




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Fatso

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  #500537 1-Aug-2011 19:44
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Ummm so how do I do that :-D..... U fortunately I not techo enough

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  #500539 1-Aug-2011 19:47
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You will need an add on to TelstraClear email service (www.telstraclear.co.nz/residential/homeplan/internet/mail-services/mailplus.cfm).

Have you changed ISPs?

The best way is to use a non-ISP email address (Windows Live, Gmail) or your own domain name pointing to Google Apps. Free, and independent from ISPs.





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