After receiving my Vodafone bill by email like clockwork since March 2009 (to an @xtra.co.nz email address), they suddenly stopped in July this year.
I only realised because I received a txt message telling me I had not paid my bill. In all honesty, the email is the reminder I wait for and as soon as I get it, I create a bill payment via internet banking. So if I don't receive an email......well.....not a high probability I'm just going to remember.
As for the txt telling you your bill is ready. They are absolutely ineffective for me - they always arrive mid morning and I'm often in a meeting at work and so not an opportune time to excuse myself, use work time to access my online bill details and then proceed to conduct my personal banking!
Even if I happened to be at my desk gazing into space waiting for something to happen, I prefer not to carry out banking at work. Just a personal ethical thing. And besides, the txt doesn't have a due date in it anyway (useless really).
Apparently VF don't send txt messages after a certain time of day - but in the case of a bill txt message, early evening would be the most effective time for me. It would be good if we could choose a "txting hour" for bills - in which case I wouldn't mind about the awol emails. I've mentioned this - wonder if anyone really cares though.
So, after checking my junk mail folder just in case, I reported my awol email bill and the CSR checked everything on my account and told me that everything was in order and I should receive my email on 11th August. By the 12th August, still no email.
The CSR in question has been very polite and tried to be helpful, but honestly seems at a loss to explain this. She has now opened an "incident" with the billing team. Not sure how seriously an "incident" is taken or the rate of success, but hopeful that they can uncover the problem.
In the meantime, I'm curious as to whether anyone else has had or is having the same problem. It's a bit weird to think I am the only person in all of New Zealand who gets an email bill from Vodafone, sent to an xtra email address and who is having problems.
I have other email bills set up and they are getting through with no problem......all very curious......
Would be pleased to hear from you if you have any thoughts or feedback.