[TelstraClear] Crap signal for cable TV in Miramar...

Forums › One NZ (including Farmside) › [TelstraClear] Crap signal for cable TV in Miramar...

luke96241

17 posts

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#89006 24-Aug-2011 18:32

Anyone getting crap TV signal in Miramar or anywhere else for that matter?

sbiddle

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#511414 24-Aug-2011 18:39

What's wrong? It's not a very descriptive fault.

leostretch

21 posts

Geek

#511416 24-Aug-2011 18:41

Crap? If you mean greening out (lots of green interference) then yeah.
FWIW, have done a restart of all the devices
Looks like TCL's site is down too. Think this started about the same time you posted. Internet seems fine....

luke96241

17 posts

Geek

#511417 24-Aug-2011 18:42

Yeah that's what I mean. My internet is fine too.

twisted

46 posts

Geek

#511418 24-Aug-2011 18:42

Digital feed to T-Box is well and truly corrupted here in kapiti.

Audio is more absent than stutter, and the picture is mostly green pixles.

It is teh munted.

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JKRNZ

56 posts

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#511419 24-Aug-2011 18:42

Yes, I've got the same in Wadestown. Affects all channels

DS248

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#511420 24-Aug-2011 18:44

Yes. Heavily pixilated / green over the bottom 80% of screen, sound cutting out constantly (~20% or less audible). Trying to watch the 6pm News, but the content is basically undecipherable. Edit: location = Khandallah.

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Ropenuts

133 posts

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#511422 24-Aug-2011 18:46

Same here... Paraparaumu. They better fix this before the last episode of The Walking Dead tonight!

Teza

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#511426 24-Aug-2011 18:51

Sounds like a major problem. Telstra are saying they have no idea what the problem is. Another nail in the coffin as far as I'm concerned.

Ropenuts

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#511427 24-Aug-2011 18:54

Just been fixed! sweet

BurningBeard

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#511428 24-Aug-2011 18:55

In Christchurch and it's flipping out on me too. Scrambled images, choppy audio.

Just as it got to an interesting bit on a documentary with Brian Cox.

eta: waited a few minutes and it's okay now.

My very metal Doctor Who theme

TelstraClear

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TelstraClear

#511450 24-Aug-2011 20:11

Hi Guys, Service on Cable TV was interrupted at approx 6:26pm. Investigation started immediately and once fault was located we switched over to standby equipment. We apologise for interruption to your viewing. Thanks, Tim.

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NZDiva

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#511506 24-Aug-2011 21:43

We still have the 'padlock' on our main T-Box three hours later. No access to material previously recorded, and half an hour of very precious time spent with the call centre has yielded 0 result. Not happy customers here!

TelstraClear

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TelstraClear

#511509 24-Aug-2011 21:47

Hi NZDiva - Try a power recycle by removing the power plug from your decoder and wait 30 secs before plugging back in...

NZDiva

5 posts

Wannabe Geek

#511511 24-Aug-2011 21:57

Thanks, have tried that about 5 times since 6.30, incl whilst on the phone with customer service rep. Recycled both modem and T-box but no joy. Have had an offer to send in a technician "some time next week" to replace the box but since we have four weeks worth of viewing on the current one we aren't really happy with that. Our secondary T-box upstairs is working again since the glitch earlier this evening but we hardly use that one and, again, can't access most of the stuff we've recorded and really want to watch right now.

TelstraClear

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#511521 24-Aug-2011 22:15

Please email me your account number and best contact number and I can ask the InHome team to look into this and get a fast resolution for you.

tim.newman@telstraclear.co.nz

Thanks (and sorry for the hassle)

Tim