I'm on a contact and want to switch to a new plan - "even if you're within your contract term it may not cost you anything to change from your existing plan to a new one" - okay I took the bait and rung to ask I'm 13 months into my current contract. Apparently it would still cost me $150 to "re-sign". So I asked in what circumstances would it not cost me to change my plan.... and gee this is going to surprise you..."sorry I don't know these are only new plans and I am not sure.... I HATE THAT!! No sorry I am not sure but will find out for you etc. I mus have been expecting too much :(
You call customer services to get answers.................disappointing!