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Fog



170 posts

Master Geek
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Topic # 89437 2-Sep-2011 09:50
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I am finding the momentary breaks, when both picture and audio are lost, is becoming quite annoying. I am beginning to regret going from the old decoder to the t/box. Why is this a problem with the t/box.? Is anyone else experiencing this.? I wonder if this will be fixed in a future update.? I also wonder why all these many problems weren't fixed before the t/box was released for installation.?

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566 posts

Ultimate Geek
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TelstraClear

  Reply # 515548 2-Sep-2011 10:28
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Hi Fog,
can you email me your account number and contact number.
We can have this examined,
Thanks
Tim.

online.marketing@telstraclear.co.nz


Fog



170 posts

Master Geek
+1 received by user: 1


  Reply # 516431 4-Sep-2011 13:12
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TelstraClear: Hi Fog,
can you email me your account number and contact number.
We can have this examined,
Thanks
Tim.

online.marketing@telstraclear.co.nz

I have done so and look forward to hearing from you. Cheers.

Fog



170 posts

Master Geek
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  Reply # 519048 9-Sep-2011 15:26
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TelstraClear: Hi Fog,
can you email me your account number and contact number.
We can have this examined,
Thanks
Tim.

online.marketing@telstraclear.co.nz



This email address appears to be incorrect as Postmaster could not deliver.?

79 posts

Master Geek


  Reply # 526031 27-Sep-2011 00:11
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I see this all the time. Some nights worse than others, some nights nothing happens at all. I've always written it off as issues at the head end.

Fog



170 posts

Master Geek
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  Reply # 526064 27-Sep-2011 09:19
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nzlemming: I see this all the time. Some nights worse than others, some nights nothing happens at all. I've always written it off as issues at the head end.
It is a problem with the t/box. Had it again last night. If you replay the portion that was interrupted it will quite often replay correctly. It is most annoying. We never had this problem with the old Decoder.

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Uber Geek
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  Reply # 526101 27-Sep-2011 10:48
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I had a brief period of pixelation and stutter during the Richard Hammond invisible world programme
It was for only a few seconds and cleared with out any intervention.




Mike
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566 posts

Ultimate Geek
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TelstraClear

  Reply # 526124 27-Sep-2011 11:19
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Hi everyone,

Pixilation is often a channel/transmission issue and nothing to do with the T-Box. Digital broadcasters have a general global standard that allows for at least one instance of pixilation, stuttering or other transmission issue an hour. However, if you’re seeing this a lot, please let us know the channel, programme and time it occurred so we can raise this with the channel provider.

The ‘stuck frame flashing’ is a different and known issue and has been logged and forwarded to the European software developers for investigation. In the meantime, we apologise for the frustration and suggest these workarounds:
  • If in Live TV and behind ‘live’, briefly fast forward.
  • If in Live TV and caught up with Live TV, pause for a couple of seconds then press stop.
  • In watching a recording, press Stop and then select the recording again in the planner and select ‘Last Viewed’.
Gary

Fog



170 posts

Master Geek
+1 received by user: 1


  Reply # 526237 27-Sep-2011 15:06
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TelstraClear: Hi everyone,

Pixilation is often a channel/transmission issue and nothing to do with the T-Box. Gary
In that case it must be just coincidence that we never got it (or very rarely) with the old Decoder4, and now get it on a regular basis. I started to watch Channel 94 at 2.10pm today and had to turn it off as it not watchable.?

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