[TelstraClear] Slowdowns and timeouts on Google related sites

Forums › One NZ (including Farmside) › [TelstraClear] Slowdowns and timeouts on Google related sites

captk

19 posts

Geek

#90724 28-Sep-2011 12:50

Hi there,

I'm having a few issues (slowdowns and timeouts) when accessing google related sites, I.e. google.com, gmail, analytics and the google ad servers which in turn slows down any sites that use analytics or google ads.

Here's some info:

Tested on multiple computers Windows XP, Windows 7 and OSX and tested on I.E8/9, Firefox, Safari and Chrome so don't think it's an OS or Browser issue.
DNS Servers are set to 203.97.788.43 and 20.97.78.44
Started at 5.30am on Friday 23rd September (Nothing has changed on PCs/network prior to this)
- Ping pre 23/09 = 25msec avg (google.com)
- Ping Post 23/09 = 452msec avg (google.com)
- http get pre 23/09 = 480msec avg (google.com)
- http get post 23/09 = 2,236 msec avg (google.com)
Have done the usual tests
- restart router
- change router
- test connected directly to port on router

I have read through the forums and found a post that is describing similar issues and the timeline fits with my issue. See http://www.geekzone.co.nz/forums.asp?forumid=50&topicid=90613&page_no=1

I have raised a ticket with Telstraclear, and they reluctantly said that it "may" be an issue with their caching and they would look into it.

So any ideas and is anybody else experiencing this?

Cheers

sbaird

81 posts

Master Geek
+1 received by user: 3

#526719 28-Sep-2011 12:56

We have telstra ADSL at work and have had similar problems for the last few days,
Hope they get it sorted soon, Gmail takes a few minutes to log in at times

LookingUp

439 posts

Ultimate Geek
+1 received by user: 88

#526722 28-Sep-2011 13:00

I had the same problems at home last night (on TC) and was starting to wonder if it was PC related. Seemed a bit hit and miss, and sometimes a good old [F5] would do the trick but other times not.

Glad to hear it's not me :-)

Things are LookingUp.... A photo from my back yard :-)

originalGeorge

42 posts

Geek
+1 received by user: 1

#527457 29-Sep-2011 22:21

YESSSSSSSSS MY GOODNESS I thought I was the only one. I can't ever access youtube, maybe once in a blue moon it will work properly, and google never works properly. To be honest I've just joined Telstra from Telecom, and after hearing good things all I have had it non stop timing out internet, and an incredibly slow and un responsive t-box. Wish I had never switched over right now

captk

19 posts

Geek

#527715 30-Sep-2011 14:43

Hi there,

I'm still have slow down issues on Google related sites. I've been able to replicate this issue on 2 different connections both have the same type of modem (Netgear DG834G) so maybe modem related?

Here's a traceroute, any comments?

Tracing route to google.com [74.125.237.81]
over a maximum of 30 hops:

1 18 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 139 ms 55 ms 31 ms lo0.internet.ivpn.pe14.telstraclear.net [218.101.61.97]
3 * * * Request timed out.
4 22 ms 20 ms 26 ms ie1-g-0-0-0.telstraclear.net [203.98.50.1]
5 20 ms 20 ms 19 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]
6 20 ms 24 ms 19 ms 203.167.233.10
7 150 ms 149 ms 159 ms unknown.net.reach.com [202.84.142.106]
8 219 ms 219 ms 219 ms i-1-0.nwk-core01.bi.reach.com [202.84.141.125]
9 291 ms 290 ms 290 ms i-4-1.ulco-core01.bx.reach.com [202.84.144.86]
10 298 ms 298 ms 298 ms 195.66.226.125
11 297 ms 297 ms 297 ms 209.85.255.175
12 298 ms 321 ms 318 ms 216.239.43.6
13 351 ms 294 ms 314 ms 72.14.238.107
14 322 ms 311 ms 311 ms 64.233.174.144
15 345 ms 346 ms 351 ms 64.233.174.177
16 352 ms 356 ms 359 ms 209.85.255.35
17 350 ms 363 ms 349 ms 64.233.175.0
18 459 ms 446 ms 445 ms 66.249.95.167
19 445 ms 445 ms 445 ms 72.14.237.55
20 461 ms 445 ms 445 ms 74.125.237.81
Thanks

DonGould

3892 posts

Uber Geek
+1 received by user: 164

#527730 30-Sep-2011 15:04

captk:
20 461 ms 445 ms 445 ms 74.125.237.81
Thanks

ya, where is that going?

www.google.co.nz....

22. 74.125.237.18                                                                                                                                    0%   13   13   448 446 449    459

Don't Google have a cache farm in .nz? Why is all the traffic heading off to the other side of the world for Telstra customers?

From a Wellington based machine...

www.google.co.nz
10. 74.125.237.49                     0.0%    12   38.8 38.9 38.1 40.1   0.5

www.google.com
10. 74.125.237.48                     0.0%    10   38.7 38.6 38.1 39.0   0.3

It's no wonder you're seeing a slow down... traffic's coming from a long way away.

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Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz