[WXC/VFX] 3CX Cant accept inbound call from any mobile or landline

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] 3CX Cant accept inbound call from any mobile or landline

Platinum888

18 posts

Geek

#90753 28-Sep-2011 22:13

I just wander any one can give me an advice for 3CX PABX setting?

I cant receiving any phone called from a mobile or any landline in NZ.

what Inbound parameters should I put it on?

Thanks

Ragnor

8085 posts

Uber Geek

Trusted

#527013 29-Sep-2011 01:29

http://help.xnet.co.nz/questions/121/3CX+v10.0+Setup+instructions

Backblaze

Backblaze Unlimited Backup. World’s easiest cloud backup. Get peace of mind knowing your files are backed up securely in the cloud (affiliate link).

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#527029 29-Sep-2011 06:03

Send me your details and I will take a look, first thoughts will be if your outbound is working then you will most probably be rejecting it from your end but won't know until I have your details

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Platinum888

18 posts

Geek

#527043 29-Sep-2011 07:28

Hi Maverick,

Thanks, but the link you gave me dont have Inbound Paramaters.

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#527048 29-Sep-2011 07:42

That link should have enough info for calls to work in both directions, we have had some of our guys do builds from scratch and use these details and seen no issue, so send me your detail and I will sse what is happening at the SIP level

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#527089 29-Sep-2011 10:04

Okay have the info now and see the problem , you have a wrp400 in the network and have SIP ALG turned on most likly the SIP port 5060 for the 3cx is clashing with the wrp400

This is what is being sent to you
----------------------------------------
Timestamp : 09:12:38.172 2011-09-29
Direction : TX
Remote IP/Port: xxx.xxx.xxx.xxx/5060
Local IP/Port : xxx.xxx.xxx.xxx/5060
Transport : UDP
----------------------------------------
INVITE sip:37xxxxxx6@192.168.1.118:5060;rinstance=fe139a06ec3946c3;transport=udp SIP/2.0
From: ;tag=3201400a-13c4-4e837fb6-6456b1eb-394a9e14
To: "Danxxxxl Yxxh"
Call-ID: BW091237991290911628105347@10.251.1.11
CSeq: 1 INVITE
Via: SIP/2.0/UDP xxx.xxx.xxx.xxx:5060;branch=z9hG4bK-1451dc-4e837fb6-6456b1eb-786796bd
Supported: 100rel
Accept: multipart/mixed,application/media_control+xml,application/sdp
Max-Forwards: 9
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY
Contact:
Content-Type: application/sdp
Content-Length: 393

v=0
o=BroadWorks 27253055 1 IN IP4 xxx.xxx.xxx.xxx
s=-
c=IN IP4 xxx.xxx.xxx.xxx
t=0 0
m=audio 36580 RTP/AVP 8 0 18 4 100 101
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=rtpmap:4 G723/8000
a=rtpmap:100 X-NSE/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:18 annexb=yes
a=fmtp:4 bitrate=6.3;annexa=yes
a=fmtp:100 192-194
a=fmtp:101 0-16
a=bsoft:1 image udptl t38

----------------------------------------

Here is the problem, we are getting a SIP 404 not found but it's coming from your wrp400 not the 3cx , in other words it's not even getting past the wrp400, You will need to turn SIP ALG off if your using the wrp400 for voice, if not turn the wrp400 voice ports off, you could also change the port for the 3cx to 5062 etc,
----------------------------------------
Timestamp : 09:12:38.206 2011-09-29
Direction : RX
Remote IP/Port: xxx.xxx.xxx.xxx/5060
Local IP/Port : xxx.xxx.xxx.xxx/5060
Transport : UDP
----------------------------------------
SIP/2.0 404 Not Found
To: "Daniel Yeoh" ;tag=986cfa1df2dcb7d1i0
From: ;tag=3201400a-13c4-4e837fb6-6456b1eb-394a9e14
Call-ID: BW091237991290911628105347@10.251.1.11
CSeq: 1 INVITE
Via: SIP/2.0/UDP xxx.xxx.xxx.xxx0:5060;branch=z9hG4bK-1451dc-4e837fb6-6456b1eb-786796bd
Server: Linksys/WRP400-1.01.00
Content-Length: 0

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Platinum888

18 posts

Geek

#527294 29-Sep-2011 16:26

Hi Boss,

Thanks for your adviced.

I have disable WRP400 Voice and can you please check your end see still having a problem or not.

Many Thanks..

Platinum888

18 posts

Geek

#527322 29-Sep-2011 17:03

Hi Maverick.

I have trying many times and seem to be working along now.

please let me know if you still can see SIP 404 not found at your end.

Once again,

Many Thanks.

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#527361 29-Sep-2011 18:10

Yep all looks good now,

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Platinum888

18 posts

Geek

#527364 29-Sep-2011 18:21

Hi Maverick.

You are done really well.

AWESOME..

Once again, Many Thanks for all your big help.

Cheers =)

Have a nice day.