[TelstraClear] Broadband Internet Usage Meter broken

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] Broadband Internet Usage Meter broken

Garfield69

126 posts

Master Geek

#91236 9-Oct-2011 07:31

Seems the Broadband Internet Usage Meter is broken.
Im getting the following error:

Sorry, we are currently unable to display usage for your High Speed service, please call our Help Desk tollfree on 0508 888 800 and log a fault.

Is anyone else getting this?

lchiu7

6470 posts

Uber Geek

Trusted

#531097 9-Oct-2011 08:35

Me too and I am getting usage warning messages inconsistent with my usage overtimes when there should be no internet activity going on.

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DonGould

3892 posts

Uber Geek

#531100 9-Oct-2011 08:49

+1 The firefox plug in that Gary from Telstra suggested, reports ISP error 500.

Usage meter log on page just goes to https://www.telstraclear.co.nz/error.cfm

Has everyone reported this on MF's faults page?

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Garfield69

126 posts

Master Geek

#531107 9-Oct-2011 09:08

DonGould: +1 The firefox plug in that Gary from Telstra suggested, reports ISP error 500.

Usage meter log on page just goes to https://www.telstraclear.co.nz/error.cfm

Has everyone reported this on MF's faults page?

I dont know where to find MF's fault page, but I have just rung the help desk and they claim they are aware of the problem and have a tech working on it...but could not give me a fault ticket.

DonGould

3892 posts

Uber Geek

#531175 9-Oct-2011 14:50

Garfield69:
DonGould: +1 The firefox plug in that Gary from Telstra suggested, reports ISP error 500.

Usage meter log on page just goes to https://www.telstraclear.co.nz/error.cfm

Has everyone reported this on MF's faults page?

I dont know where to find MF's fault page, but I have just rung the help desk and they claim they are aware of the problem and have a tech working on it...but could not give me a fault ticket.

Report a fault in addition to your post (this opens a new window, you can report after you post) or check existing faults.

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Garfield69

126 posts

Master Geek

#531251 9-Oct-2011 20:03

DonGould:

Report a fault in addition to your post (this opens a new window, you can report after you post) or check existing faults.

Oh, I see. I mistakenly thought that option was for reporting geekzone faults

so what does MF stand for then ?

anyways, it appears the Broadband usage meter is now working again.

DonGould

3892 posts

Uber Geek

#531257 9-Oct-2011 20:24

Garfield69: anyways, it appears the Broadband usage meter is now working again.

Yes... and how strange.

I tried from different web browsers... one worked, one didn't.

I got the strangest log in screen as well, but only from one connection.

So I'm throwing my tin foil hat on and just thinking my computer has men from mars running around in it.

Anyway, good to hear yours is working again as well. Wonder what the problem was....

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Garfield69

126 posts

Master Geek

#531342 10-Oct-2011 07:31

D'Oh.
The BUM (Broadband Usage Meter) appear to be broken again this morning. Same symptoms as yesterday.
Getting the following message Sorry, we are currently unable to display usage for your High Speed service, please call our Help Desk tollfree on 0508 888 800 and log a fault.

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DonGould

3892 posts

Uber Geek

#531374 10-Oct-2011 09:10

Garfield69: D'Oh.
The BUM (Broadband Usage Meter) appear to be broken again this morning. Same symptoms as yesterday.
Getting the following message Sorry, we are currently unable to display usage for your High Speed service, please call our Help Desk tollfree on 0508 888 800 and log a fault.

It's flaky for me. My firefox plug in wasn't working, but is again right now, but I couldn't log in from where but then I could. So it's like like a yoyo.

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz