[TelstraClear] Terrible Wellington InHome Broadband Speeds

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] Terrible Wellington InHome Broadband Speeds - 2011/10/15

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Uber Geek
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#91571 15-Oct-2011 22:49

I'm getting terrible speeds on TelstraClear's InHome cable product. Is anyone else having issues?

freitasm

BDFL - Memuneh
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#533887 16-Oct-2011 07:33

No problems here.

You shouldn't use "Wellington" on speedtest.net as it it's hosted with Citylink and TelstraClear does not peer with them. You can use TelstraClear's own speed test at http://www.telstraclear.co.nz/customer-zone/speedtest.

Of course if it's happening (and others not seeing it) then you might want to check the usual: P2P software, large downloads, other people connected to your network, and if all ok then might be the case of contacting TelstraClear for some checks.

And don't forget to reset router and modem before calling...

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1080p

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Uber Geek
Inactive user

#533889 16-Oct-2011 08:16

Download Speed: 1571 kbps (196.4 KB/sec transfer rate)
Upload Speed: 2186 kbps (273.3 KB/sec transfer rate)
Latency: 98 ms
Sun Oct 16 2011 07:49:20 GMT+1300 (New Zealand Daylight Time)

:\

p2p software and other large downloads are handled by a different DSL connection, my router has been rebooted and there is next to no activity on the connection, perhpaps a few kbit/s here and there.

I suppose I am going to have to call the worst customer support bar none, with the possible exception of Hewlett Packard.

1080p

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Uber Geek
Inactive user

#533890 16-Oct-2011 08:18

Interesting that I have a 10ms latency to my local TelstraClear HFC node and it shoots up to 98ms while traversing TelstraClear's high speed network.

Download Speed: 345 kbps (43.1 KB/sec transfer rate)
Upload Speed: 634 kbps (79.3 KB/sec transfer rate)
Latency: 215 ms
Sun Oct 16 2011 08:22:32 GMT+1300 (New Zealand Daylight Time)

Skillie

192 posts

Master Geek

#533895 16-Oct-2011 08:37

All good here!

Last Result:-
Download Speed: 15185 kbps (1898.1 KB/sec transfer rate)
Upload Speed: 2177 kbps (272.1 KB/sec transfer rate)
Latency: 9 ms
Sun Oct 16 2011 08:35:04 GMT+1300 (New Zealand Daylight Time)

freitasm

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#533898 16-Oct-2011 08:41

Tested against the AKL Vodafone server:

Tested against the AKL WorldxChange server:

Tested against the CHC Snap server:

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