Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


marmel

1924 posts

Uber Geek

ID Verified
Trusted

#91943 24-Oct-2011 10:53

I just spent 15 minutes talking to one of the VF CSR team.

I had to change around some of my account(s) and change a plan.

THe CSR member I spoke to, I think his name was Brent (South African), couldnt have been more helpful.

His product knowledge about the plans was excellent, he offered some advice about how to better manage my plans and possible future changes when one of my plans comes off contract in Jan.

If all of the NZ CSR team are as good as him VF made a very wise choice in moving all of their help desk services back to NZ.

Well done that man.

Create new topic
johnr
19282 posts

Uber Geek
Inactive user


  #537421 25-Oct-2011 20:26
Send private message

Thanks for taking some time and posting the feedback

If you PM your mobile number I will make sure their manager is passed on this feedback

John



tardtasticx
3075 posts

Uber Geek


  #537434 25-Oct-2011 21:10
Send private message

Good to see some positive feedback once in a while. Hahaha

Richard2011
60 posts

Master Geek
Inactive user


#537470 25-Oct-2011 22:21
Send private message

Great stuff!



tanivula
991 posts

Ultimate Geek

Lifetime subscriber

  #537768 26-Oct-2011 15:00
Send private message

Here's another case of great service from a VF CSR (can't remember the name). I called them Wed last week as I noticed our internet syc speed had diminished significantly (from 16mbit to 2mbit sync). After a few questions, she seemed to realise I was technically minded and went through some tests. Within a couple of days this was fixed - Happy Chappy!

marmel

1924 posts

Uber Geek

ID Verified
Trusted

  #537873 26-Oct-2011 18:00

johnr: Thanks for taking some time and posting the feedback

If you PM your mobile number I will make sure their manager is passed on this feedback

John


Done.

taneb1
516 posts

Ultimate Geek

ID Verified
Trusted
Mercury

  #537883 26-Oct-2011 18:15
Send private message

I am also pretty sure that I spoke to Brent the other day when having issues with my voicemail after switching to on account. He knew exactly what the issue was and fixed it up with about 30 seconds, even offered to give me a quick call back in a couple of minutes just to make sure it was all working fine. Quick and friendly service definitely goes a long way and I would be happy to deal with Brent again




Any comments made are my personal views and does not represent those of my employer


scheduler
264 posts

Ultimate Geek


  #542529 8-Nov-2011 12:51
Send private message

Another mostly positive story on Vodafone Customer Service. I had an issue with mobile Broadband (3G) not working on my phone and vodem at Home  GSM calling and Texting worked and 3G worked 500metres up the road.

After a false start where the CSR promised to ring me back with a job number and never did and when i followed up discovered that no job had been logged. The second CSR couldn't  have been more helpfull in taking details. The next morning I get a ring from one of the technical staff to say yes a fault had been found in the cell site and i would get a ring when it was remidied. When I got home the mobile Broadband was working. And this morning i get a ring to confirm everthing was okay. So all in all well done Vodafone.


Laurie

 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
jjnz1
1358 posts

Uber Geek

Lifetime subscriber

  #542538 8-Nov-2011 13:00
Send private message

While we are on the topic of helpful VF CSR's, I would like to mention that after a bit of an ordeal with my business connections, a VF Business manager? by the name of Dani was very very helpful. She made me not regret any of my VF dealings.

Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.