I had to change around some of my account(s) and change a plan.
THe CSR member I spoke to, I think his name was Brent (South African), couldnt have been more helpful.
His product knowledge about the plans was excellent, he offered some advice about how to better manage my plans and possible future changes when one of my plans comes off contract in Jan.
If all of the NZ CSR team are as good as him VF made a very wise choice in moving all of their help desk services back to NZ.
Well done that man.