VF Customer Service

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marmel

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#91943 24-Oct-2011 10:53

I just spent 15 minutes talking to one of the VF CSR team.

I had to change around some of my account(s) and change a plan.

THe CSR member I spoke to, I think his name was Brent (South African), couldnt have been more helpful.

His product knowledge about the plans was excellent, he offered some advice about how to better manage my plans and possible future changes when one of my plans comes off contract in Jan.

If all of the NZ CSR team are as good as him VF made a very wise choice in moving all of their help desk services back to NZ.

Well done that man.

johnr

19282 posts

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#537421 25-Oct-2011 20:26

Thanks for taking some time and posting the feedback

If you PM your mobile number I will make sure their manager is passed on this feedback

John

tardtasticx

3075 posts

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#537434 25-Oct-2011 21:10

Good to see some positive feedback once in a while. Hahaha

Richard2011

60 posts

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#537470 25-Oct-2011 22:21

Great stuff!

tanivula

991 posts

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#537768 26-Oct-2011 15:00

Here's another case of great service from a VF CSR (can't remember the name). I called them Wed last week as I noticed our internet syc speed had diminished significantly (from 16mbit to 2mbit sync). After a few questions, she seemed to realise I was technically minded and went through some tests. Within a couple of days this was fixed - Happy Chappy!

marmel

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#537873 26-Oct-2011 18:00

johnr: Thanks for taking some time and posting the feedback

If you PM your mobile number I will make sure their manager is passed on this feedback

John

Done.

taneb1

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Mercury

#537883 26-Oct-2011 18:15

I am also pretty sure that I spoke to Brent the other day when having issues with my voicemail after switching to on account. He knew exactly what the issue was and fixed it up with about 30 seconds, even offered to give me a quick call back in a couple of minutes just to make sure it was all working fine. Quick and friendly service definitely goes a long way and I would be happy to deal with Brent again

Any comments made are my personal views and does not represent those of my employer

scheduler

264 posts

Ultimate Geek

#542529 8-Nov-2011 12:51

Another mostly positive story on Vodafone Customer Service. I had an issue with mobile Broadband (3G) not working on my phone and vodem at Home GSM calling and Texting worked and 3G worked 500metres up the road.

After a false start where the CSR promised to ring me back with a job number and never did and when i followed up discovered that no job had been logged. The second CSR couldn't have been more helpfull in taking details. The next morning I get a ring from one of the technical staff to say yes a fault had been found in the cell site and i would get a ring when it was remidied. When I got home the mobile Broadband was working. And this morning i get a ring to confirm everthing was okay. So all in all well done Vodafone.

Laurie

Equinox IT

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jjnz1

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#542538 8-Nov-2011 13:00

While we are on the topic of helpful VF CSR's, I would like to mention that after a bit of an ordeal with my business connections, a VF Business manager? by the name of Dani was very very helpful. She made me not regret any of my VF dealings.