[TelstraClear] How to Cancel TV and Return Decoder etc?

Forums › Vodafone New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] How to Cancel TV and Return Decoder etc?

DonGould

3892 posts

Uber Geek

#92145 27-Oct-2011 17:45

How do you cancel a TV service and return the kit?

Where does the kit have to be returned to in Christchurch.

Following the end of the RWC, I have a client who is no longer interested in having TV service but couldn't figure out, from the web site, how to return the gear.

Can anyone assist?

TiA.

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553 posts

Ultimate Geek

Lifetime subscriber

#538295 27-Oct-2011 19:48

from the last time i cancled cable with them a tech came to collect the modem i would assume the same still applies.???
or drop it into the tc office and GET A RECIPT with the mac number on it and stamped etc..... incase it all gets lost in the system..

[ SIGNATURE HERE ]

hairy1

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#538321 27-Oct-2011 20:25

Here are the steps you require:

1. Go to the telstraclear website.
2. Click on online help down the bottom
3. Type in "cancel TV" in the box.
4. The first answer tells you what number to ring.
5. The first related question underneath tells you how to return equipment

My views (except when I am looking out their windows) are not those of my employer.

DonGould

3892 posts

Uber Geek

#538351 27-Oct-2011 21:23

hairy1: Here are the steps you require:

1. Go to the telstraclear website.
2. Click on online help down the bottom
3. Type in "cancel TV" in the box.
4. The first answer tells you what number to ring.
5. The first related question underneath tells you how to return equipment

Thanks

Arranging for a TelstraClear account to be closed - https://telstraclear.custhelp.com/app/answers/detail/a_id/885/kw/cancel%20tv/session/L3NpZC9BUmlhbEJIaw%3D%3D

How to return equipment to TelstraClear - https://telstraclear.custhelp.com/app/answers/detail/a_id/713/kw/cancel%20tv/related/1

"You can return your equipment to:

TelstraClear Retail Store - 683a Colombo Street, Christchurch Central, Christchurch
TelstraClear Retail Store - Courtenay Central, Shop 3, 100 Courtenay Place, Wellington
TelstraClear, Shed 39, 1 Hinemoa Street (off Waterloo Quay), Centreport, Wellington
TelstraClear, 258 Hereford Street, Christchurch"

I assume that page needs updating because I think 258 Hereford is the main building that's currently closed?

Is Colombo Street open?

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

timmmay

16521 posts

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#538356 27-Oct-2011 21:31

If you courier it, and they send a courier bag, keep the ticket number. It took them ages to find mine and put my credit through, I had a $900 phone bill until they got around to it. They knew the ticket number, but it got confused because they sent two courier bags. I requested a second when the first didn't turn up, then they turned up at the same time.

Best drive in with it, and get a receipt.

Morph

190 posts

Master Geek
Inactive user

#538357 27-Oct-2011 21:32

DonGould: How do you cancel a TV service and return the kit?

Where does the kit have to be returned to in Christchurch.

Following the end of the RWC, I have a client who is no longer interested in having TV service but couldn't figure out, from the web site, how to return the gear.

Can anyone assist?

TiA.

I'm sorry Don even YOU should know this.

Pick up a phone Landline or one of your many VOIP phones.

Call... wait for it... 0508 ... 888 ... 800

And ask to terminate the Digital Tv service...

Then.... Ask them how they..... wait for it... Want the equipment back...

----This is a stoooopid thread MF.. ----

DonGould

3892 posts

Uber Geek

#538361 27-Oct-2011 21:38

Morph: Pick up a phone Landline or one of your many VOIP phones.

Call... wait for it... 0508 ... 888 ... 800

hahahahaha.... you have got to be kidding me.

Seriously... kidding me.

It took me 2 minutes to type the opening question. I got a great answer presented (but with out links to the information) withing a couple of hours while I was off doing something else. I come home, find the answers just waiting for me, then posted the links to help anyone else who might also be wondering the same thing.

I got all this done outside the normal helpdesk support times and didn't have to waste my time sitting on hold working my way though the IVR to end up having to talk to some one in Manilla (who I can never understand properly and just frustrate the hell out of me!).

Na... mate, GeekZone rocks for this sort of thing! It really does.

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

Morph

190 posts

Master Geek
Inactive user

#538364 27-Oct-2011 21:40

DonGould:
Morph: Pick up a phone Landline or one of your many VOIP phones.

Call... wait for it... 0508 ... 888 ... 800

hahahahaha.... you have got to be kidding me.

Seriously... kidding me.

It took me 2 minutes to type the opening question. I got a great answer presented (but with out links to the information) withing a couple of hours while I was off doing something else. I come home, find the answers just waiting for me, then posted the links to help anyone else who might also be wondering the same thing.

I got all this done outside the normal helpdesk support times and didn't have to waste my time sitting on hold working my way though the IVR to end up having to talk to some one in Manilla (who I can never understand properly and just frustrate the hell out of me!).

Na... mate, GeekZone rocks for this sort of thing! It really does.

/me facepalm

hairy1

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#538463 28-Oct-2011 06:23

I tried to leave the sarcasm out of my reply above as it is the lowest form of humour but really Don it is a waste if everyone's time

My views (except when I am looking out their windows) are not those of my employer.

hairy1

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#538472 28-Oct-2011 06:53

I am looking forward to the threads "How do I start my car?" and "Where do they keep the butter at the supermarket?" :-)

My views (except when I am looking out their windows) are not those of my employer.

johnr

19282 posts

Uber Geek
Inactive user

#538476 28-Oct-2011 07:06

hairy1: I am looking forward to the threads "How do I start my car?" and "Where do they keep the butter at the supermarket?" :-)

Awesome bahahaha

Morph

190 posts

Master Geek
Inactive user

#538494 28-Oct-2011 08:20

hairy1: I am looking forward to the threads "How do I start my car?" and "Where do they keep the butter at the supermarket?" :-)

r2b2

569 posts

Ultimate Geek

#538500 28-Oct-2011 08:29

DonGould:
Morph: Pick up a phone Landline or one of your many VOIP phones.

Call... wait for it... 0508 ... 888 ... 800

hahahahaha.... you have got to be kidding me.

Seriously... kidding me.

It took me 2 minutes to type the opening question. I got a great answer presented (but with out links to the information) withing a couple of hours while I was off doing something else. I come home, find the answers just waiting for me, then posted the links to help anyone else who might also be wondering the same thing.

I got all this done outside the normal helpdesk support times and didn't have to waste my time sitting on hold working my way though the IVR to end up having to talk to some one in Manilla (who I can never understand properly and just frustrate the hell out of me!).

Na... mate, GeekZone rocks for this sort of thing! It really does.

Out of interest, do you charge your clients money? If so personally I think its a bit off to basically not do your own homework and have everything presented to you on a silver platter...

StarBlazer

961 posts

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#538503 28-Oct-2011 08:33

hairy1: I am looking forward to the threads "How do I start my car?" and "Where do they keep the butter at the supermarket?" :-)

Erm - usually with the dairy products - but you could ask a customer services representative. If you are struggling to find the dairy products, listen out for the wails of "how much" and "it's gone up again" and "that block of cheese costs more than my car".

It was a serious question wasn't it?

@Hairy1 - not wasted at all - sarcasm received and fully understood.

Don I agree "face palm". Mate that's soooo lazy. You don't learn anything by asking others to find stuff out for you.

Procrastination eventually pays off.

muppet

2297 posts

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#538525 28-Oct-2011 09:12

Personally I think it's a shame how much like the TardMe forums GZ has become. It drives traffic though, so I can't really be a bad thing I guess.

StarBlazer

961 posts

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#538527 28-Oct-2011 09:16

muppet: Personally I think it's a shame how much like the TardMe forums GZ has become. It drives traffic though, so I can't really be a bad thing I guess.

Ha ha - like it. What a polite shut down request! Perhaps if you make it look more like eBay they wouldn't complain. Have you asked them if they want to buy the domain?

Procrastination eventually pays off.

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