[WXC/VFX] VFX Advanced (premium) problems

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MW

20 posts

Geek

#92509 31-Oct-2011 16:01

Hi all

I cannot believe that basic functions are not available through the VFX advanced service. After all, Xnet charge a premium for them. According to David of Xnet, however, the folowing setup is just not possible and I have to manually set the number of rings every morning and every evening. His suggestion called to mind the old expression: "You do not buy a guard dog to spend your time running around the property barking at potential burglars." It is pretty useless having a premium time-management system offered by the advanced VFX service that does not permit basic time management.

I also cannot believe I am alone in the world in wanting this and I thought I would ask here whether anyone else has had issues and/or success with a similar set-up. We want our day divided up into 3 time slots as follows (with the appropriate action):

Sleep time - calls get diverted straight to voicemail;
Home time - calls come straight through and are diverted to voicemail if they are not answered in time; and
Work time - calls get diverted to a work number.

Additionally, calls from specific numbers need to be permitted to ring through at any time.

I have been pulling my hair out (the little that is left anyway) trying to figure out how to do this using the VFX xport interface and I cannot seem to make it work. It seems to me to be something really basic.

Any suggestions on how to accomplish this (without having to install a separate PABX service - another suggestion from David).

Regards
Mark

maverick

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WorldxChange

#539645 31-Oct-2011 17:38

It's not to difficult, you have a lot of functions so just probably nneed to pointed in the right direction, so
try this

Go to profile- time schedules - and set the days and times you want for Sleep and Work, save them as a Time Schedule name , Sleep and Work as an example.

Then use call the forward Selective feature under incoming calls, set up two rules and apply the time schedules you just set up against each one of the 2 profile rules under call forward selective.

1. Sleep send all calls to to your own number or 082210, this will be voicemailand you apply the time schedule you set for sleep.
2. Work send all calls to the number you want based on the time schedule you set for work
3. This is normal opertaion and just set the number of rings you want before going to voicemail

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

MW

20 posts

Geek

#539749 31-Oct-2011 22:43

Thanks Maverick. That is a bit better. I did not originally get that forwarding to voicemail was able to be achieved by putting in 082210 as the divert number or my phone number itself. Thanks for that.

However, the last issue is as I set it out in the original post - we need to let some specific numbers ring through irrespective of the time of day.

This is not an academic exercise - I have a close family member undergoing chemotherapy and they and the doctors/nurses need to have direct access to me day or night.

Any help gratefully received!
Regards
Mark

maverick

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WorldxChange

#539777 1-Nov-2011 07:21

Okay missed that part, so good news and bad news on that front, presently you can not use call forward selective and still have some numbers coming in directly... however the good news, the VFX platform is getting upgraded within the next month (scheduled for the end of this month) and this feature is now added

This is a screen shot from the new screen, what this will allow you to do is use a 3rd option in Call Forward selective to allow the calls you wish to come through , in the meantime you could use another call forward selective rule to go through to a contact number like your mobile maybe. ,

so you will see a new setting which is do not forward.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

MW

20 posts

Geek

#539826 1-Nov-2011 11:06

Thanks Maverick.

It is good news that the call forward selective is being upgraded. In the meantime, I will use your advice and set up a call forward to my mobile for the important numbers.

Do the rules have to be presented in any particular order or does a rule that uses specific numbers trump a general rule forwarding all numbers? If they do have to be in a particular order, does the rule with the specific numbers have to appear above or below the general rule(s)?

Many thanks
Regards
Mark

maverick

3594 posts

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WorldxChange

#540027 1-Nov-2011 19:24

sorry been busy for most of the day, the allow rule for call forward selective will take priority over the call forward so you will be fine, in fact double checked this this morning in my lab and works perfectly fine. the rules do not have to be in any order and the best match takes priority with as I said the "allow" rule taking the priority over the "forward"

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

grudge

266 posts

Ultimate Geek
+1 received by user: 26

#548734 23-Nov-2011 08:35

OP these features should be available now if you look under your myvfx portal.

Dyson

Shop now for Dyson appliances (affiliate link).

MW

20 posts

Geek

#550315 26-Nov-2011 15:52

Thanks. Been away, but tried the new features now but they do not seem to be working. The exception numbers set to do not forward are not ringing through (i.e. not forwarding) and the other rules seem to trump them.