Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


119 posts

Master Geek
+1 received by user: 22
Inactive user


Topic # 92512 31-Oct-2011 18:20
Send private message

Id' like to thank the tech support staff at XNet.

While getting a sky box installed the contractor had cut the phone line to put a phone jack to a new location.

With the router on this caused a short which for some reason altered the PVC setting to disabled (why I have no idea).

I didn't realise the Sky contractor had cut the phone line to add an extension so I called XNet and they patiently went thru diagnostics and then had a Telecom (Chorus) guy check the line.

The most amazing thing was a Chorus tech rang to ask how it was going, this was a first, so maybe things are improving because of the split.

After trying an old router (ADSL) I could get internet access but the speed was slow eg 2Mbs compared to (11Mbps) on AG310(ADSL 2+).

I tested the line voltage and it was 4-5v so I suspected something was up as it should be >45v.

After crawling under the house and seeing the Sky Contractors efforts I cut out their efforts and rejoined the wires.

Heh presto full speed and everything working fine.

Moral of the story - Only cut one wire at a time, don't trust every crimp to be good. Use a voltmeter.

So I owe a few more beers to the XNet Techs, these guys are very good.

Cheers.

PS on a side note I've been recommending XNet to alot of friends and family. One sticking point is transferring email providers. I know of portable numbers, how about portable email addresses? Once you've got a couple of thousand business cards printed it's very hard to change ISP's.














Create new topic
3396 posts

Uber Geek
+1 received by user: 398

Trusted

  Reply # 539668 31-Oct-2011 18:24
Send private message

Yea Xnet's tech people are generally pretty good. Their accounts department/"sales Team". man don't get me started on those jokers. If they could sort that out Xnet would be near the top of the list assuming their new plans are competitive in my books.





AKT

242 posts

Master Geek
+1 received by user: 4


  Reply # 539757 31-Oct-2011 23:20
Send private message

 One sticking point is transferring email providers. I know of portable numbers, how about portable email addresses? Once you've got a couple of thousand business cards printed it's very hard to change ISP's.


There is such a thing (kind of) as portable email addresses.  Buy a domain name then it's portable between ISP's.  They are cheap and not too hard to set-up.  It still amazes me how some companies (even big ones) still use xtra email addresses!



P.S.  Always had such good service from Xnet I've never needed to call them! 



119 posts

Master Geek
+1 received by user: 22
Inactive user


Reply # 539760 31-Oct-2011 23:47
Send private message

For me personally I'm glad I chose a international email company, so choosing an ISP was only price and service.

Unfortunately for many this is not the case.

Time will tell.

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 539774 1-Nov-2011 06:19
Send private message

Thanks for the comments Woolly, always nice to hear positives as well, the guys in Tech support and Customer Care actually really care about our custys and are generally pretty good at what they do, it's actually a job I would struggle with as I don't have the patience, so I have a lot of respect for the work they do.

Again thanks for the positive comments.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

26762 posts

Uber Geek
+1 received by user: 6246

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 539778 1-Nov-2011 07:25
Send private message

Woolly:
PS on a side note I've been recommending XNet to alot of friends and family. One sticking point is transferring email providers. I know of portable numbers, how about portable email addresses? Once you've got a couple of thousand business cards printed it's very hard to change ISP's. 
 
 


Are you aware you can have a domain and email to @yourdomain for as little as ~$10 per year I'm quite quite sure why so many people rely on ISP email. This looks far more professional than an ISP email address.

"Portability" between email domains simply can't happen.



  

   

557 posts

Ultimate Geek
+1 received by user: 69

Trusted

  Reply # 539780 1-Nov-2011 07:34
Send private message

sbiddle: 
Are you aware you can have a domain and email to @yourdomain for as little as ~$10 per year I'm quite quite sure why so many people rely on ISP email. This looks far more professional than an ISP email address.

"Portability" between email domains simply can't happen.



  

   


I have been thinking about doing that but was not sure which provider to go with. Any ideas? 




Apple Certified Support Professional (ACSP) 10.10, MCITP 2008

26762 posts

Uber Geek
+1 received by user: 6246

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 539786 1-Nov-2011 07:52
Send private message

nedkelly:
sbiddle: 
Are you aware you can have a domain and email to @yourdomain for as little as ~$10 per year I'm quite quite sure why so many people rely on ISP email. This looks far more professional than an ISP email address.

"Portability" between email domains simply can't happen.



  

   


I have been thinking about doing that but was not sure which provider to go with. Any ideas? 


If you want what is probably the cheapest option sign up for a domain with godaddy.com and use the free email service they offer.

I'm not sure what the cheapest NZ domain host offering free email is.

 
   

253 posts

Ultimate Geek
+1 received by user: 16


  Reply # 540443 2-Nov-2011 19:46
Send private message

sbiddle:
nedkelly:
sbiddle:?
Are you aware you can?have a domain and email to @yourdomain for as little as ~$10 per year I'm quite quite?sure why so many people rely on ISP email. This looks far more professional than an ISP email address.

"Portability" between email?domains simply can't happen.



??

???


I have been thinking about doing that but was not sure which?provider?to go with. Any ideas??


If you want what is probably the cheapest option sign up for a domain with?godaddy.com and use the free email service they offer.

I'm not sure what the cheapest?NZ domain host offering free email is.

?
???


Sign up your domain then get a Google apps account (free). Then you have the power of gmail as your provider. Works well







Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44


OPPO brings advanced technology to the smartphone market with new device
Posted 24-Jul-2018 09:20



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.