[TelstraClear] Cannot access massey.ac.nz

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StevieT

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#93391 20-Nov-2011 11:19

Last night and today, cannot access www.massey.ac.nz.

Asked someone in the UK to see if they get to the page, loaded fine for them.

Just restarted my router and modem - no change.

Also, just tried to get onto GeekZone in Firefox, and Norton says its a suspicious webpage. At one point, Norton actually blocked me able to get to massey stream (stream.massey.ac.nz), yet allowed it to work a min prior. The next day, no problems.

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BDFL - Memuneh
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#547394 20-Nov-2011 11:43

Something strange there, because I run Norton and it reports Geekzone as a safe site.

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StevieT

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#547397 20-Nov-2011 11:47

Yeah, I loaded it fine in IE.
Then I tried in Firefox, and all was good

Now Massey - someone in the UK can access it fine. They're giving me links which I can click on and load fine. But then refreshing the page, they no longer load

Someone else in NZ tried loading massey.ac.nz and it won't work for them either.

DonGould

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#547398 20-Nov-2011 11:47

Same.

I can get index.html from .us and off another provider in Wellington but I can't pull it from my Telstra HFC connection.

D

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

freitasm

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#547399 20-Nov-2011 11:48

Ok, just tested your reports...

1.www.massey.ac.nz is not visible from TelstraClear, although the name resolves to an IP. I can get to www.massey.ac.nz from other network. I recommend you contact TelstraClear help desk and report it.

2.Norton does not say anything about Geekzone

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StevieT

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#547400 20-Nov-2011 11:50

Not sure what was up with Norton, but it did give me a Suspicious webpage message. But a few minutes later, I tried the site again and nothing appeared from Norton.

DonGould

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#547404 20-Nov-2011 11:57

freitasm: I recommend you contact TelstraClear help desk and report it.

I on the other hand recommend not wasting your day with Telstra's over seas based call center and consider the following:

1. Lodge a GeekZone fault
2. Let Telstra consider if picking up social media alerts is important enough to have their NOC monitor GZ.
3. Consider another ISP that does consider users important - We have any number who are on board on GZ with local representation who will already be all over this fault and double checking the same fault is not impacting their networks.

HTH.

D

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DjShadow

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#547405 20-Nov-2011 11:58

I'm on my parent's TelstraClear DSL connection at present and have the same prob, interesting trace route:

Tracing route to ns-proxy1.massey.ac.nz [130.123.10.101]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 475 ms 46 ms 51 ms lo0.internet.ivpn.pe24.telstraclear.net [218.101
.61.122]
3 45 ms 44 ms 44 ms ie2-g-0-0-0.telstraclear.net [203.98.50.2]
4 45 ms 44 ms 44 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.
50.251]
5 48 ms 46 ms 46 ms 210.80.27.5
6 46 ms 45 ms 46 ms 0.xo-1-0-0.XT3.AKL1.ALTER.NET [210.80.35.9]
7 71 ms 69 ms 70 ms 210.80.51.81
8 70 ms 70 ms 70 ms Ge-2-0-0.BR1.SYD6.ALTER.NET [210.80.32.198]
9 71 ms 70 ms 70 ms 203.103.244.190
10 71 ms 72 ms 70 ms gi0-0-1-7.cr1.syd5.asianetcom.net [203.192.174.1
85]
11 94 ms 96 ms 94 ms gi2-0-0-985.gw1.akl1.asianetcom.net [203.192.174
.130]
12 95 ms 94 ms 94 ms FXN-0001.GW1.AKL1.asianetcom.net [203.192.167.16
2]
13 83 ms 82 ms 82 ms TenGigabitEthernet0-1-0-533.aknnr-rt1.fx.net.nz
[202.53.187.142]
14 84 ms 84 ms 82 ms fx4.wix.net.nz [202.7.1.176]
15 85 ms 83 ms 86 ms massey.wix.net.nz [202.7.0.44]
16 86 ms 86 ms 86 ms it028216-vlan2100.massey.ac.nz [130.123.1.2]
17 * * * Request timed out.

DonGould

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#547406 20-Nov-2011 12:05

DjShadow:
17 * * * Request timed out.

na, they're just dropping ICMP packets at the boarder. I'm seeing the same from .wgtn.nz and seat.us but I can still pull http.index.

D

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

StevieT

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#547416 20-Nov-2011 12:34

I did contact TelstraClear. They have given me a ticket reference. Also told me to a tracert and email it to help@clear and isptestpc@clear

Guy I spoke with could not access the site on his PC, but could on the Vodafone phone. IP/DNS seem to match with what Xtra gave him, to the records with TelstraClear

DjShadow

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#547417 20-Nov-2011 12:42

DonGould:
DjShadow:
17 * * * Request timed out.

na, they're just dropping ICMP packets at the boarder. I'm seeing the same from .wgtn.nz and seat.us but I can still pull http.index.

D

more interested in traffic being routed to Australia before back to NZ again, but guess its to do with the lack of peering

DonGould

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#547425 20-Nov-2011 13:19

DjShadow: more interested in traffic being routed to Australia before back to NZ again, but guess its to do with the lack of peering

Thanks for drawing my attention back to the issue.

D

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Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

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StevieT

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#547484 20-Nov-2011 17:06

Not sure how to read these things, but here is my tracert just done now:

C:\Users\owner>tracert massey.ac.nz

Tracing route to massey.ac.nz [130.123.104.4]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 11 ms 15 ms 9 ms lo0.internet.ivpn.pe25.telstraclear.net [218.101.61.124]
4 44 ms 20 ms 20 ms ie2-g-0-0-0.telstraclear.net [203.98.50.2]
5 19 ms 19 ms 21 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]
6 22 ms 21 ms 19 ms 210.80.27.5
7 24 ms 21 ms 21 ms 0.xo-1-0-0.XT4.AKL1.ALTER.NET [210.80.35.17]
8 43 ms 44 ms 48 ms 0.ge-7-1-0.XT4.SYD2.Alter.Net [210.80.34.62]
9 44 ms 44 ms 47 ms Ge-3-0-0.BR1.SYD6.ALTER.NET [210.80.32.218]
10 48 ms 44 ms 45 ms 203.103.244.190
11 225 ms 230 ms 224 ms gi2-0-0-982.gw1.akl1.asianetcom.net [202.147.50.169]
12 228 ms 227 ms 228 ms FXN-0001.GW1.AKL1.asianetcom.net [203.192.167.162]
13 217 ms 214 ms * TenGigabitEthernet0-1-0-533.aknnr-rt1.fx.net.nz[202.53.187.142]
14 214 ms 216 ms 216 ms 202.7.1.176
15 216 ms 214 ms 216 ms 202.7.0.44
16 218 ms 217 ms 217 ms it028216-vlan2100.massey.ac.nz [130.123.1.2]
17 * * * Request timed out.

Should it timeout after the first one (192.168.1.1)?