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Topic # 94072 5-Dec-2011 18:22
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What happened to http://debian.paradise.net.nz/?

http://debian.paradise.net.nz/ is just one example of value that used to exist in the provider space for Geeks, a value that seems to have become lost.

www.tv3.co.nz in the free zone... pfft, like I care.  I spent 20 minutes talking with Sony last week about getting a client put on my TV for that and got told 'buy a play station'.

It strikes me that Telstra has lost focus of who its core of customers were and it just chasing the 'me too' crowd.

Perhaps management at Telstra have great reasons for this.  I don't know, I don't get it and I'm all ears for someone to explain it to me, or perhaps I'm just not all ears and a bunch of you have tried and tried to explain it to me and I'm just not hearing.

To my way of thinking, when I know that a provider does something I like, I then recommend that provider to others so I keep my treats.

This past weekend has been really interesting for me.  My son now wants the "home" button! 

Yip, he got a full on taste of what YouTube on the TV is all about and wants more.  So now I'm going to be looking at getting a Snap connection and dumping the Telstra service because we've got 6 weeks of Christmas holidays ahead and Snap is looking more and more like the best option for us.

If I do that, then I'll be inclined to get my friends all using Snap as well so that they have enough business to look after my interests.

A $4 discount on my monthly bill really didn't cut it after snapping YouTube on my TV for the weekend.

A quick check of the Debian web site tells me that ihug keep a repo as well.  So now I'm looking at a service offering that gives me a big chunk of national transit as well.

The ball that Telstra seem to be missing right now is treats for me (that work!).

A free TBox looks cool and I only have to sign up for 2 years... but we all know they just don't work...

YouTube is cool...  keeps my son at bay for a bit... but no way can I afford to leave that one running on the TV and face the potential for bill shock.

I already canceled my phone service because 'big back yard' and the cost of their PSTN service just don't compare to the cost of VoIP.

Unmettered weekend was cool... but WAF was so low that I'm going to push VERY hard that they don't do that again!


As a Geek, I'd like to know what value you're looking for in an internet service personally and what 'treats' you'd like that would add value to our day?








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  Reply # 554188 5-Dec-2011 18:41
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I quite like Vodafone for their NZ call center, oh, and johnr ;), fast 3G (see the other thread...) and the free MySKY HDi. The free MySKY being one of the main reasons that we are still with them (for the parents at least).



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  Reply # 554191 5-Dec-2011 18:50
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codyc1515: I quite like Vodafone for their NZ call center, oh, and johnr ;), fast 3G (see the other thread...) and the free MySKY HDi. The free MySKY being one of the main reasons that we are still with them (for the parents at least).


So basically you're saying you...

* Support Vodafone because of Kiwi jobs...
* Like the free MySky addon yourself so set your parents up with that value...
* Like the mobile bundle in there - so mobile data is important to you.

Ok.

With 25% youth unemployment, I agree, this is a big plus for Vodafone and a big negative to a company that pushes it's support to Manilla while Kiwi kids sit at home on the dole.







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  Reply # 554756 6-Dec-2011 23:06
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DonGould: It strikes me that Telstra has lost focus of who its core of customers were and it just chasing the 'me too' crowd.


What are you on today? Paradise started as a small enterprise, but TelstraClear is a different beast. It's the second largest ISP in the country, and with more than 200,000 customers, I'd like to see how a bunch of geeks is "its core" now.

Vocal minority? Quite possibly. Core? Unlikely. It's a mainstream service now, has been for years.

DonGould: As a Geek, I'd like to know what value you're looking for in an internet service personally and what 'treats' you'd like that would add value to our day? 



The value I get is the non-shaped connection, the reliable service.

I like to see ISPs as bit movers, not content providers. AOL anyone?

 




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  Reply # 554775 7-Dec-2011 00:42
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I like to see ISPs as bit movers, not content providers. AOL anyone?

 


I just had an involuntary retch...! 

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  Reply # 554814 7-Dec-2011 08:29
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freitasm:
DonGould: It strikes me that Telstra has lost focus of who its core of customers were and it just chasing the 'me too' crowd.


What are you on today?
 


A bit rude isnt it?

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  Reply # 554820 7-Dec-2011 08:38
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I'm sitting here thinking companies have meetings where they create lists of things with which they can annoy you...Seems like it, anyway.




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  Reply # 554828 7-Dec-2011 08:56
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mattbush: A bit rude isnt it?


na not at all... you have to pick MF's throw away comments some days.... I read that just as a "sheeesh... here we go again... Don on the soap box... lol... ok I'll bite..." 

If MF really had an issue he'd have just ignored the thread and let it die quietly.








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  Reply # 554830 7-Dec-2011 08:57
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munchkin: I'm sitting here thinking companies have meetings where they create lists of things with which they can annoy you...Seems like it, anyway.


hahahaha... now that's funny :)

It sure feels like that some days doesn't it.






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  Reply # 554831 7-Dec-2011 09:02
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mattbush:
freitasm:
DonGould: It strikes me that Telstra has lost focus of who its core of customers were and it just chasing the 'me too' crowd.


What are you on today?
 


A bit rude isnt it?


As Don said. If I had an issue I would either not participate at all, or send a PM to the user. Also note that my reply wasn't just that. In the same paragraph I expanded it with my view of the topic.




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  Reply # 554840 7-Dec-2011 09:21
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Vodafone has only just brought it's callcentres back because it was a major sticking point for NZ based companies to steal people off them. Essentially overseas call centres were always a stupid idea for customer relations.

Snap is fully Christchurch based. 




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  Reply # 554843 7-Dec-2011 09:23
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CruciasNZ: Vodafone has only just brought it's callcentres back because it was a major sticking point for NZ based companies to steal people off them. Essentially overseas call centres were always a stupid idea for customer relations.  


Nope, Vodafone brought its call centres back because the main one was based in Egypt and the company suffered major service degradation when the Egyptian unrest started and the government there started screwing things up.

Probably it being a "stupid idea for customer relations" was the last in their list of reasons.


 




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  Reply # 554846 7-Dec-2011 09:25
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freitasm: No, not at all.


QFT

Was an enjoying read tho with my strong moccona
But as normal is was just an enjoying read

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  Reply # 554848 7-Dec-2011 09:26
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Forgot about that event, but the comment about customer relations was an opinion based in fact not a comment on their motives (I should have separated them to make it more clear). Studies have shown that people react much better to call centers in the same country and generally avoid those overseas when possible. 




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  Reply # 554871 7-Dec-2011 10:10
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CruciasNZ: Vodafone has only just brought it's callcentres back because it was a major sticking point for NZ based companies to steal people off them. Essentially overseas call centres were always a stupid idea for customer relations.

Snap is fully Christchurch based. 


Do you really think that overseas call centers are a major decider for ISP provider?

I know when I was tossing up who to go with I don't think I really considered it. And most consumers in my experience are more decided by shiny bells and whistles than rational things like where a call center is based.

Yes, it does make sense for a "smaller" ISP to have a local call center, and for your marketing you always look for points of diference to your competitors.      

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