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258 posts

Ultimate Geek
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Topic # 94287 7-Dec-2011 15:58
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we have just up graded to the Warp Speed 120Gig plan, and wanting to know do we get the 25Mbs connection? or has it not rolled out yet.

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Master Geek
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  Reply # 555076 7-Dec-2011 16:18
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If you upgraded today then it should be ready to go tommorrow , You will need to reboot your modem for atleast a minute then should be good to go



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Ultimate Geek
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  Reply # 555082 7-Dec-2011 16:26
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Thanks for that, i think we upgraded on the 2nd, ill try rebooting the modem.

 
 
 
 


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Ultimate Geek
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  Reply # 555089 7-Dec-2011 16:37
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freitasm: Plan changes/speed changes happen overnight.


Pulled out power for 5mins, ran speed test 3 times, this was the highest

Download Speed: 12763 kbps (1595.4 KB/sec transfer rate)
Upload Speed: 2215 kbps (276.9 KB/sec transfer rate)
Latency: 7 ms
Wed Dec 07 2011 16:38:36 GMT+1300 (New Zealand Daylight Time) 

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Ultimate Geek
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  Reply # 555101 7-Dec-2011 16:53
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freitasm: If you changed the plan today you have to wait OVERNIGHT and test TOMORROW.


yes and we upgrade our plan on FRIDAY 2ND DECEMBER, today is WEDNESDAY 7TH DECEMBER, giving the amount of time we upgraded one would think that it would be working at full speed. 

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  Reply # 555104 7-Dec-2011 16:55
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th3r3turn:
freitasm: If you changed the plan today you have to wait OVERNIGHT and test TOMORROW.


yes and we upgrade our plan on FRIDAY 2ND DECEMBER, today is WEDNESDAY 7TH DECEMBER, giving the amount of time we upgraded one would think that it would be working at full speed. 


Modem reboot and are you testing to the Telstra speed test site or speed test .net?






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  Reply # 555107 7-Dec-2011 16:56
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Well, you didn't say this in your first post.

Have you used TelstraClear's own speedtest? Make sure you selected your local server for this test.

If still not changed, time to call the help desk then.








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Ultimate Geek
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  Reply # 555110 7-Dec-2011 16:56
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DonGould:
th3r3turn:
freitasm: If you changed the plan today you have to wait OVERNIGHT and test TOMORROW.


yes and we upgrade our plan on FRIDAY 2ND DECEMBER, today is WEDNESDAY 7TH DECEMBER, giving the amount of time we upgraded one would think that it would be working at full speed. 


Modem reboot and are you testing to the Telstra speed test site or speed test .net?




Both. Telstra and Speedtest 



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Ultimate Geek
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  Reply # 555124 7-Dec-2011 17:06
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freitasm: Well, you didn't say this in your first post.

Have you used TelstraClear's own speedtest? Make sure you selected your local server for this test.

If still not changed, time to call the help desk then.




th3r3turn: Thanks for that, i think we upgraded on the 2nd, ill try rebooting the modem.

thanks will do  

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Master Geek
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  Reply # 555436 8-Dec-2011 13:08
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I also recently upgraded to the warpspeed plan and waited overnight for the new speed, it didn't appear to change so I rang the help desk and they said they would change it. They were very helpful and quick except I still think it's broken. Should I expect more than 16mbit/s? (seems magically better than before) is there anything my end that could be preventing the speed upgrade?
Note: I have speed tested from telstraclears own speedtest and speedtest. Net and tried well seeded torrents all during peak and off peak times.

I will probably ring the help desk again but wanted a sanity check.

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