Phone not booting - Two years and three months old, CGA or not?

Forums › Vodafone New Zealand › Phone not booting - Two years and three months old, CGA or not?

dacraka

554 posts

Ultimate Geek
+1 received by user: 88

Trusted

Topic # 94879 20-Dec-2011 19:08

My well taken care of iPhone 3GS purchased in Oct 2009 is no longer booting.
After calling Vodafone where I originally purchased the phone from, they said that they only provide repairs for phones up to 24 months old and will not repair the phone under the Consumer Guarantees Act.

Do I have to pay for repairs myself or can I get the phone repaired for free?

The phone said "The phone can no longer make or receive phone calls, please use iTunes to restore." After restoring six times on two different computers, no luck. After rebooting, the phone is now always stuck on the "Please connect the phone to iTunes splash screen"

Cheers guys

Dunnersfella

3393 posts

Uber Geek
+1 received by user: 467

Reply # 560058 20-Dec-2011 19:37

What physical condition is the phone in?
Any noticeable scratches on the back? Any marks on the screen? Any cracks in the shell?

uglyb0b

335 posts

Ultimate Geek
+1 received by user: 19

Reply # 560067 20-Dec-2011 20:05

iPhone warranties are 12 months, not 24. Have you tried putting the phone in DFU mode and plugging in to itunes to restore the firmware?

Even just holding down the home and power buttons at the same time (without using itunes) can sometimes wake it up. I have seen this a number of times.

dacraka

554 posts

Ultimate Geek
+1 received by user: 88

Trusted

Reply # 560074 20-Dec-2011 20:34

Dunnersfella: What physical condition is the phone in?
Any noticeable scratches on the back? Any marks on the screen? Any cracks in the shell?

It's in near new condition, it's worn protective gear all it's life.

uglyb0b: iPhone warranties are 12 months, not 24. Have you tried putting the phone in DFU mode and plugging in to itunes to restore the firmware?

Even just holding down the home and power buttons at the same time (without using itunes) can sometimes wake it up. I have seen this a number of times.

Vodafone told me that because it was on contract they would honor a 24 month repair. Sadly this was obviously not enough.

Yes, I contacted Apple and went through all of the hard-reset procedures, they referred me back to the original party that sold me the phone (which is Vodafone).

uglyb0b

335 posts

Ultimate Geek
+1 received by user: 19

Reply # 560076 20-Dec-2011 20:37

dacraka:

uglyb0b: iPhone warranties are 12 months, not 24. Have you tried putting the phone in DFU mode and plugging in to itunes to restore the firmware?

Even just holding down the home and power buttons at the same time (without using itunes) can sometimes wake it up. I have seen this a number of times.

Vodafone told me that because it was on contract they would honor a 24 month repair. Sadly this was obviously not enough.

Yes, I contacted Apple and went through all of the hard-reset procedures, they referred me back to the original party that sold me the phone (which is Vodafone).

That's weird, I've never come across that situation before. Either way it is over 24 months so your best bet would be to follow up with a CGA claim or attempt a repair yourself.

mattwnz

14356 posts

Uber Geek
+1 received by user: 1867

Reply # 560093 20-Dec-2011 21:26

dacraka: My well taken care of iPhone 3GS purchased in Oct 2009 is no longer booting.
After calling Vodafone where I originally purchased the phone from, they said that they only provide repairs for phones up to 24 months old and will not repair the phone under the Consumer Guarantees Act.

Do I have to pay for repairs myself or can I get the phone repaired for free?

The phone said "The phone can no longer make or receive phone calls, please use iTunes to restore." After restoring six times on two different computers, no luck. After rebooting, the phone is now always stuck on the "Please connect the phone to iTunes splash screen"

Cheers guys

Get them to put their position in writing over the CGA, as you do have rights under the CGA. The CGA covers a 'reasonable period of time' based on the value and quality of the item. Apple products are high value and perceived high quality, so personally I would expect it to last at least 3 years. As long as it hasn't been damaged in some way, and condensation is what can kill device. They do have moisture sensors, so you may want to check that those haven't been actviated.
I don't think the repair iphones in NZ anyway, they often just swap for a refurbished unit.