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2896 posts

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Topic # 95554 7-Jan-2012 21:50
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So I signed up on the Smart 45 plan (1 month term), which is all good and fine.

Now the problems ensue;

1. My vodafone online account had a problem, and it took close to an hour at least to get it sorted because Vodafone kept telling me the account was online and working, but when I signed in, I was told to call Customer Service because I had an "incomplete registration" which could only be fixed by none of other than Vodafone themselves.
Thats all fixed now, annoying but working.

2. I signed up for the smart 45, which is cool, all working. But when I signed in, I saw that my bill had a 1GB Mobile BB add-on attached to it for $20.. Even though I only signed up for the Smart 45, and have the paperwork to prove it. I promptly canceled the addon the moment I saw it, which I thought would be okay, but now whats happened is the bill has come through and it says I owe $67.09 which includes the Smart 45 and 1GB Mobile BB.

Now im on hold to CS, have been the last 20 minutes.


Good times ahead.

/rant over.





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  Reply # 565915 7-Jan-2012 21:59
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All of the new smart plans come with 1GB bonus data for 6 months after sign up.
On my bill it is charged and then credited on the same bill.



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  Reply # 565919 7-Jan-2012 22:05
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kiwiharry: All of the new smart plans come with 1GB bonus data for 6 months after sign up.
On my bill it is charged and then credited on the same bill.


Mine has both.


123


The guy said to pay 67.09-17.95 and he'll credit the $17.95 onto my account now.
Still not showing, but it may take till tomorrow or something... will check again tomorrow.







1598 posts

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  Reply # 565937 7-Jan-2012 22:58
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From my experience the credits often don't show up full stop until the next bill, when the bill comes in less.



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  Reply # 565940 7-Jan-2012 23:01
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Well the credit was applied, and all has been corrected.  

The guy at Vodafone said he had no idea why I had been charged, because the order he cited as well only had smart 45 on it.  

 





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