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6 posts

Wannabe Geek


Topic # 95862 14-Jan-2012 22:58
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Hi,

Since yesterday afternoon my net has been fickle at best and keeps spiking, dropping and not letting me do much. Its got a wee bit better this morning but I still sound like a robot on mumble and skype and online games are unplayable.  

I have run a virus scan and its all good. I only have one computer connected and its all good in terms of CPU usage and ram. Not downloading anything.

My modem lights do not turn off and stay constant green which is good.

My packet loss goes up to 30% at times on ping test and on speedtest my upload fails completely. Other times its fine. 

There has been high winds here over the last few days and cable in my suburb (Nagio) is above ground. Could be the issue? Always have high winds here though.

As mentioned at times it tests perfect and then when I test again sometimes it does not even work. Browsing the net sometimes drops off as well.

I have rung telstra and they can only get someone here to look at it next tues which is no good to me as I need the net for work sunday.

Does this sound like a ISP provider issue?  Is there anything else I could try? Could it have been the high winds causing damage?

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19 posts

Geek


  Reply # 569015 15-Jan-2012 10:12
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Yup, I am also in Ngaio and am having exactly the same problems. Started Friday and my internet is up and down like a yo yo.

Out of interest which DNS servers are you using?

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  Reply # 569017 15-Jan-2012 10:28
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I'm in Johnsonville and haven't noticed anything different... Check that you folks are using the following DNS:

--- 203.97.78.43
--- 203.97.78.44

If still ongoing remember to log it in our ISP Faults page.







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Wannabe Geek


  Reply # 569039 15-Jan-2012 11:52
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Not using that DNS. Using the one telstra gave me.

Problem is not as bad but still there. I have logged the fault.

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  Reply # 569041 15-Jan-2012 12:22
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Please use the DNS listed here, as these are the ones being updated. Read more about it here.

After changing DNS restart your PC, your router and see how it goes.






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Wannabe Geek


  Reply # 569117 15-Jan-2012 14:55
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Tried it.

Problem is the same:



After that test I kept getting upload error for others. My download speed usually sits around 15/16. Cant complete test again at the moment due to failures mid test.

On ping test I go from no packet loss to about 25% on different tests. Jitter sits around 5ms.

Seems it goes through spikes and then comes right all the time.

In online games I rubber band and get stuck or warp backwards.

Hope this fixes itself by tonight or I am screwed.




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Wannabe Geek


  Reply # 569162 15-Jan-2012 17:55
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Edit - testing via windows says its havng trouble finding DNS server as well

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  Reply # 569347 16-Jan-2012 10:17
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Call me crazy, but did you try calling TC, reporting the fault, and asking them to do something about it? It could be a faulty physical connection in Ngaio or something like that.




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Geek


  Reply # 569359 16-Jan-2012 10:46
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It was still faulty this morning when I check for I went to work.  I check on the TC website they are showing Ngaio as a known issue and they say that they are working on it – so at least they are aware..  That’s 4 days now! Grrrr..!



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Wannabe Geek


  Reply # 569404 16-Jan-2012 12:32
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timmmay: Call me crazy, but did you try calling TC, reporting the fault, and asking them to do something about it? It could be a faulty physical connection in Ngaio or something like that.


Your Crazy.

..and yes I have called and asked. :) 

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Wannabe Geek


  Reply # 569884 17-Jan-2012 13:28
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Yeah I'm getting pretty weird speeds as well since last night ... :(




And im in Kapiti O.o

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  Reply # 569888 17-Jan-2012 13:34
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SALADNZ: Yeah I'm getting pretty weird speeds as well since last night ... :(

[snip speedtest image]

And im in Kapiti O.o


You will ALWAYS get strange speed tests to Wellington, since the server is hosted at Citylink and TelstraClear doesn't peer with them.

 




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Wannabe Geek


  Reply # 569894 17-Jan-2012 13:38
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Last Result:
Download Speed: 1692 kbps (211.5 KB/sec transfer rate)
Upload Speed: 2282 kbps (285.3 KB/sec transfer rate)
Latency: 27 ms
Tuesday, 17 January 2012 1:37:27 p.m.

That's their Auckland server



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Wannabe Geek


  Reply # 570058 17-Jan-2012 17:30
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I am all good now.

Faulty cable at telephone poll. Replaced today.

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