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BDFL - Memuneh
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Topic # 9712 7-Oct-2006 17:54
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Today we went to Courtenay Place for a stroll and coffee. In the Couternay Central shopping/cinema complex there used to be a Blockbuster store, which closed last month.

Instead they now have a TelstraClear store. I was curious to see what's going on, so walked inside. Very nicely done, with lots of plasma TVs on the walls around, with different channels, plus lots of Apple Mac computers, each with different connections (4Mbps, 10Mbps) to show off the TelstraClear cable modem "experience".

They also have a small side room that looks like a home theatre, with a nice widescreen TV, a home theatre setup with surround sound, comfy sofa, etc.

Apparently they do all sorts of things there - help with new accounts and inquiries that would be otherwise handled by their help desk. When I said that sometimes you can be on hold for 45 minutes on the help line, the person pointed out they have a "new call centre in Kapiti, but still not fully manned, but we'll be soon over those problems".

When I asked if I could take a picture of the store to post on my site (I didn't name it), the manager said he couldn't allow that. What a shame. We always talk about the bad things, but can't help with the good things. I am pretty sure if it was a newspaper he would be begging for a photo.

I noticed the manager was browsing the Internet. No, not Geekzone, but 10layers. Well done guys! You are on the radar screen!






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Reply # 47840 7-Oct-2006 17:57
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Sweet! Now if we can just stealthily move in there and change all the home pages to Geekzone... Cool

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  Reply # 47851 7-Oct-2006 19:08
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From what I understand its the first of many. (according to the staff in the shop.)

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  Reply # 47853 7-Oct-2006 19:47
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I was beginning to wonder when will TelstraClear do something like this. There are numerous time I would want to go in and just sit down and talk about my account with them directly, rather than dealing over the phone.

This is definitely a good move, well done TelstraClear.

Mauricio, get a pen-size camera and so the spy cam shoot.




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Reply # 47854 7-Oct-2006 19:49
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I walked past it after work last night but didn't feel compelled to go in, although I admit that I was curious enough to have a quick peek through the window. The real estate there must be costing them a fortune, but I suppose that giving potential customers the opportunity to look and touch will definitely help them in capturing new subscribers.

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  Reply # 47855 7-Oct-2006 20:03
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I cant wait to go in and "bother" them about the TCL InHomeTV Magazine ...

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  Reply # 47857 7-Oct-2006 20:28
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I can see big queues forming there when people realise they can visit a store and save 45 min phonecalls! :-)


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  Reply # 47862 7-Oct-2006 21:20
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It's a real concept store right now, but it's the only real way of selling a triple-play package. How else do you demonstrate what TV you can offer, and how fast your broadband can go?

nzdsl.co.nz is getting a real workout from this shop though....., :-)

A real shame it's taken 10 years before the Wellington Cable company finally got a retail presence though :-/



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  Reply # 47868 7-Oct-2006 21:55
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freitasm: And no pictures!



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Reply # 47874 7-Oct-2006 22:11
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freitasm: I noticed the manager was browsing the Internet. No, not Geekzone, but 10layers.

I wonder if he is allowed to?




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  Reply # 47913 8-Oct-2006 14:31
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I wondered what was going in there. I saw something about broadband signwirtten on the outside when the windows were all covered up but havent been back down CP way for well over a week now.




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  Reply # 47923 8-Oct-2006 19:38
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I wonder if they lost their broadband there this afternoon like most cable customers yet again?

TCL still can't even update their outage page to say the interweb is down...


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  Reply # 47971 9-Oct-2006 08:13
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hmm, would be good to go in there and set the channel on one of their big flash plasma screens to a really horrible looking channel and see if anyone notices the difference between composite and s-video (or compenent).




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Reply # 47976 9-Oct-2006 09:49
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oh wow! nice photos! and looks real snazzy! mmm lots of flat panel displays!

Mauricio, did they allow you to take the pics? or did you do it sneakily? hehe




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