[TelstraClear] No Internet access

Forums › Vodafone New Zealand › [TelstraClear] No Internet access

Geems

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Topic # 97163 12-Feb-2012 15:02

Is anyone else having problems connecting to the Internet? I haven't been able to get on since 10am this morning (Lower hutt) and also had problems yesterday. Cheers

johnr

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Reply # 580501 12-Feb-2012 15:03

Are you on the Cable or ADSL network?

What basic fault checking have you done?

Geems

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Reply # 580505 12-Feb-2012 15:14

Telstraclear cable. Their website says problems but doesn't give details and I rang them and they said an outage in Wellington but couldn't tell me anything else. Was just wondering if others were having similar problems as I've never lost the Internet for a whole day before. Ive checked the modem and wireless router and everything is connected.

Brunzy

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Reply # 580511 12-Feb-2012 15:21

No access here either Alicetown since 10 am

thebender

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Reply # 580524 12-Feb-2012 16:13

Hi there

Yup - same in Petone (checked with the neighbour and all bad there too)

This is up on twitter (3:47)
Apologies to Wellington, we have an outage impacting some of you, Tech's are working to restore service right now.

Its getting desperate here. Wife & I are having to talk to each other - so I've set up a wireless hotspot from my phone.

Geems

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Reply # 580533 12-Feb-2012 16:31

Thanks everyone it's always good to know you're not alone. It's a shame Telstra can't put more information on their website - and personally I think losing Internet access for a whole day should be categorized as "major problems" rather than the "some known problems" that they have listed.

ascroft

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Reply # 580552 12-Feb-2012 17:57

Ha - thats ISPs for you - "some customers may be affected" = whole country out......

Mark Ascroft
Wellington

geek4me

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Reply # 580557 12-Feb-2012 18:17

Internet back on air now for me in Upper Hutt.

sbiddle

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Reply # 580560 12-Feb-2012 18:31

Geems: Thanks everyone it's always good to know you're not alone. It's a shame Telstra can't put more information on their website - and personally I think losing Internet access for a whole day should be categorized as "major problems" rather than the "some known problems" that they have listed.

I guess it depends how many customers are affected. A single node down out of 100 odd in the region, potentially affecting ~100 or so customers out of a customer base of a few hundred thosand is probably not considered a "major" problem.

Geems

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Reply # 580571 12-Feb-2012 19:15

Shortly after I posted that last reply Telstra updated their website to say the network was experiencing major problems. Good to see its resolved now anyway.

freitasm

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Reply # 580573 12-Feb-2012 19:18

ascroft: Ha - thats ISPs for you - "some customers may be affected" = whole country out......

Hmmm. Not quite. Our service (Johnsonville) was not impacted.

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